Darleen Dinglasan
Implementation Consultant
Summary
Dynamic Implementation Consultant with a proven track record at ADP, excelling in client relationship management and business analysis. Expert in streamlining onboarding processes and enhancing EDI operations, achieving significant reductions in error rates. Strong communicator and trainer, dedicated to fostering trust and delivering exceptional client support.
Overview
10
10
years of professional experience
Work History
Implementation Consultant
ADP
02.2026 - Current
- Offer client training services via online interaction to streamline onboarding process for newly implemented systems.
- Develop strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.
Technical Lead
ADP
04.2022 - 01.2026
- Performed in-depth analysis to resolve complex problems with benefits carrier feeds.
- Conducted product related training, created process maps and learning.
- Highly involved with resolving SFTP transmission, product defects and enhancement by collaborating with Developers and MFT support.
- Facilitated webinar to new clients with EDI files.
- Coached associates technical troubleshooting and behavior, improving first-contact resolution for complex cases.
- Acted as point of contact during leader absences, prioritizes escalations, and routed critical issues with management and other internal partners.
Connections Specialist
ADP
08.2018 - 03.2022
- Successfully resolved numerous technical issues related to data transmission between trading partners, minimizing disruptions to daily operations.
- Reduced error rates in EDI transactions by conducting thorough quality assurance checks and implementing corrective actions.
- Streamlined EDI operations for increased efficiency with the consolidation of multiple systems.
- Developed comprehensive documentation for EDI processes, facilitating knowledge sharing and supporting team growth.
- Collaborated with cross-functional teams to ensure seamless integration of EDI systems across departments.
- Provided exceptional support to internal and external stakeholders, addressing any issues or concerns related to EDI processes.
- Served as the primary point of contact for all EDI-related inquiries from both internal and external stakeholders, providing timely and accurate responses.
Senior Analyst
ADP
05.2016 - 07.2018
- Enhanced client support by offering specialized consultancy on Workforce Now (WFN) HCM suite modules, including Benefits, ACA, and Talent.
Education
Bachelor of Science - Entrepreneurial Management
Polytechnic University of The Philippines
Bachelor of Science - Information Technology
Polytechnic University of The Philippines
Skills
Strong Client-Facing Skills
Business Analysis & Process Design
Communication & Training
Client Relationship Management
Project Management
Time Management
Troubleshooting and Research
Data Analysis
Attention to Detail
Timeline
Implementation Consultant
ADP
02.2026 - Current
Technical Lead
ADP
04.2022 - 01.2026
Connections Specialist
ADP
08.2018 - 03.2022
Senior Analyst
ADP
05.2016 - 07.2018
Bachelor of Science - Entrepreneurial Management
Polytechnic University of The Philippines
Bachelor of Science - Information Technology
Polytechnic University of The Philippines