Hi, I’m
Daren Grace Basag
Building Facility / Housekeeping
Marikina City,Metro Manila
Summary
Attentive CCTV Operator dispatching, recording and reporting all violations using recorded and live video. Maintaining logs and journals, keeping all video equipment operating effectively and assisting with all alert procedures.
Overview
2
years of professional experience
6
years of post-secondary education
Work History
None Batangas
Aspiring Social Media Manager
03.2024 - Current
Job overview
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Increased brand awareness by developing and implementing effective social media strategies.
Citywide SecurityNew York
CCTV Operator Remotely
08.2023 - 03.2024
Job overview
- Promoted a culture of continuous improvement through active participation in one on one coaching
- Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.
- Improved overall safety within the premises by promptly reporting any observed security breaches or potential threats to management and security personnel.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
Teleperformance PhilippinesCubao City
Customer Service Representative
01.2022 - 07.2023
Job overview
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Communicate and support tru live chat.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Education
STI College Cubao
Bachelor Of Science In Hotel Management from Hotel And Restaurant Management
06.2016 - 05.2022
Skills
CCTV Monitoring
Customer Service
Alarm Management
Adaptability and Flexibility
Time management abilities
Team Player
Dispatch
Detailed Activity Logs
Self Motivation
Facebook, Instagram, LinkedIn
Content scheduling
Social Media Management
Timeline
Aspiring Social Media Manager
None
03.2024 - Current
CCTV Operator Remotely
Citywide Security
08.2023 - 03.2024
Customer Service Representative
Teleperformance Philippines
01.2022 - 07.2023
STI College
Bachelor Of Science In Hotel Management from Hotel And Restaurant Management
06.2016 - 05.2022