Darell Capua
Marine Engineering
Calumpit, Province of Bulacan
Summary
Dynamic Collection Officer with a proven track record at Elite Collection And Business Services Inc., consistently exceeding targets through expert debt negotiation and effective account management. Skilled in skip tracing and fostering client relationships, I enhance portfolio performance while training teams to achieve production goals and ensure compliance with collections regulations.
Overview
3
3
years of professional experience
1
1
Language
Work History
Collection Officer
Elite Collection And Business Services Inc.
08.2018 - 07.2021
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
- Negotiated to collect balance in full.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
Education
Bachelor Of Science In Marine Engineering
Pangasinan Merchant Marine Academy
Perez Boulevard, Dagupan City, Pangasinan 04.2001 -
Skills
Skip tracing
Debt management
Credit adjustments
Collections processing
Repayment plan structuring
Delinquent account management
Account auditing
Debt negotiation
Account management
Payment arrangement
Financial reporting
Staff development
Change management
Collections process improvement
Billing and collections best practices
Collections regulatory guidelines
Collections
Credit and collections
Risk management
History research
Financial statements expertise
Credit reporting
Legal compliance
Timeline
Collection Officer
Elite Collection And Business Services Inc.
08.2018 - 07.2021
Bachelor Of Science In Marine Engineering
Pangasinan Merchant Marine Academy
04.2001 -