Dara Louise Pingos
Cagayan de Oro, Province of Misamis Oriental,MSR
Summary
Dynamic and results-driven professional with a proven track record at Six Eleven Global Services, excelling in call center customer service and sales proficiency. Adept at building rapport and utilizing CRM software to enhance customer satisfaction and loyalty. Recognized for resolving issues efficiently, contributing to a significant increase in customer retention.
Developed strong communication and sales skills in high-paced customer service environment, looking to transition into new field. Demonstrated ability to meet and exceed targets while maintaining customer satisfaction. Eager to apply transferable skills in dynamic and challenging new role.
Overview
1
1
Language
2
2
years of professional experience
Work History
Call Center Sales Representative
Six Eleven Global Services
2025.08 - 2026.09
- Engaged customers through effective communication to identify needs and promote products.
- Adapted quickly to product updates, ensuring accurate information was provided to customers.
- Delivered exceptional service, resolving issues promptly to enhance customer satisfaction.
- Collaborated with team members to meet daily sales targets and improve overall performance.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
Customer Service Representative
Concentrix
2025.02 - 2025.04
- Assisted customers with inquiries, ensuring accurate information delivery for enhanced satisfaction.
- Utilized CRM software to document customer interactions, improving response efficiency and tracking issues.
- Resolved customer complaints promptly, contributing to positive feedback and loyalty retention initiatives.
Education
No Degree - Maritime Studies
Capitol University
Cagayan De Oro2019-06
High School Diploma -
Capitol University Basic Education Department
Cagayan De Oro2019-04
Skills
- Call center customer service
- Goal-oriented mindset
- Building rapport
- CRM software
- Call handling
- Sales proficiency
- Quality assurance
Languages
English
Intermediate (B1)
Timeline
Call Center Sales Representative
Six Eleven Global Services
2025.08 - 2026.09
Customer Service Representative
Concentrix
2025.02 - 2025.04
No Degree - Maritime Studies
Capitol University
High School Diploma -
Capitol University Basic Education Department
Road Trip
I usually hop on my scooter and roam around the city. Sometimes, I grab some snacks and coffee and hang out somewhere safe.