Hi, I’m
Daphne Payot
Administrative/Legal Assistant
Davao City
Summary
JURIS DOCTOR/ EXPERIENCED ADMINISTRATIVE SUPPORT SPECIALIST/PROJECT COORDINATOR Davao, Davao Region, Philippines
Intelligent and team-driven who is successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced, demanding environments.
Overview
17
years of professional experience
8
years of post-secondary education
3
Languages
Work History
Your Casa TeamAlbuquerque
Client Care Specialist
07.2016 - 09.2023
Job overview
- Processed new pending contracts.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Answered client questions via email and live chat services.
- Provided suggestions for process, application or documentation improvement.
- Provided excellent customer service by following up with clients.
- Created marketing materials to open houses and graphics for social media post to advertise pending listings.
- Created social media posts for holidays and staffs achievement and celebration.
- Provides information to new clients and gave knowledgeable and authoritative responses.
- Maintained detailed metrics and reports to meet strict standards.
- Provided suggestions for process, application or documentation improvement
New Options Worldwide
ADMINISTRATIVE SUPPORT SPECIALIST/PROJECTCOORDINATOR
06.2010 - 07.2016
Job overview
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Performed research to collect and record industry data.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Transcribed and organized data.
- Managed filing system, entered data and completed other clerical tasks.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
Ultro Sourcing Inc
Virtual Assistant
05.2009 - 06.2010
Job overview
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Researched topics and events to support supervisor's work agenda and projects.
- Conferred with customers by telephone, chat or email to provide information.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Completed business correspondence, transcription, and data entry.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Performed research to collect and record industry data.
- Managed CRM input, exports and clean up.
People Support
Travel/Sales Specialist
03.2007 - 05.2008
Job overview
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
People Support
Telesales Representative
05.2006 - 03.2007
Job overview
- Opened new accounts and documented personal, demographic, and payment information in system.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Overcame objections using friendly, persuasive strategies.
- Escalated concerns or advanced problem calls to management staff.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Informed current and prospective customers of promotions and new or upgraded products.
- Asked pertinent questions to understand customer requirements.
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
Education
University of MindanaoDavao City
J.D. from Law
06.2008 - 03.2012
University of MindanaoDavao City
Bachelor Of Arts from Political Science
06.2003 - 03.2006
Ateneo De Davao UniversityDavao City
Undergraduate from Philosophy
06.2001 - 03.2003
Skills
File management
undefinedTimeline
Client Care Specialist
Your Casa Team
07.2016 - 09.2023
ADMINISTRATIVE SUPPORT SPECIALIST/PROJECTCOORDINATOR
New Options Worldwide
06.2010 - 07.2016
Virtual Assistant
Ultro Sourcing Inc
05.2009 - 06.2010
University of Mindanao
J.D. from Law
06.2008 - 03.2012
Travel/Sales Specialist
People Support
03.2007 - 05.2008
Telesales Representative
People Support
05.2006 - 03.2007
University of Mindanao
Bachelor Of Arts from Political Science
06.2003 - 03.2006
Ateneo De Davao University
Undergraduate from Philosophy
06.2001 - 03.2003
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