Customer Service Representative
Vxi Global
Davao City
07.2020 - Current
- Providing exceptional customer care to Comcast customers and providing the finest travel experience to Hertz customers via phone calls and emails.
- Updated account information to maintain customer records
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company information
- Answered customer telephone calls promptly to avoid on-hold wait times
- Provided primary customer support to internal and external customers
- Answered constant flow of customer calls with minimal wait times
- Tracked customer service cases and updated service software with customer information
