DAN NELSON GESTA
Guest Service
8M Borces Street, Mabolo Cebu City, Cebu
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Guest Service Associate
SONDER (24-7intouch Philippines Inc.)
One Montage Tower, Cebu City, Cebu
06.2022 - 11.2022
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Customer Care Representative
HUDSON'S BAY (Techmahindra VCustomers)
Filinvest Bldg. IT Park, Cebu City, Cebu
05.2021 - 06.2022
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Waiter
Hara Masria Restaurant
Exit 15, Riyadh
09.2018 - 09.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Sales Specialist
Flexi Finance Asia Inc.
Cebu City, Cebu
04.2017 - 06.2018
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Drafted, finalized and submitted paperwork to complete sales.
Education
Bachelor of Science - Bachelor of Science in Marine Engineering
University of Visayas
Colon Street, Cebu City, Cebu Philippines 03.2013 - 03.2017
High School Diploma -
The Sisters of Mary School Boystown
Tungkop, Minglanilla Cebu, Cebu Philippines 03.2009 - 12.2012
Skills
Amenities and accomodations knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guest Service Associate
SONDER (24-7intouch Philippines Inc.)
06.2022 - 11.2022
Customer Care Representative
HUDSON'S BAY (Techmahindra VCustomers)
05.2021 - 06.2022
Waiter
Hara Masria Restaurant
09.2018 - 09.2020
Sales Specialist
Flexi Finance Asia Inc.
04.2017 - 06.2018
Bachelor of Science - Bachelor of Science in Marine Engineering
University of Visayas
03.2013 - 03.2017
High School Diploma -
The Sisters of Mary School Boystown
03.2009 - 12.2012
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