Dannah Reyanne Tamboong
San Dionisio Paranaque
Summary
With a proven track record at DSV INTERNATIONAL SHARED SERVICE INC, I excel in workload monitoring and process optimization, blending troubleshooting skills with exceptional customer relations. Achieved continuous improvement and quality audit success, showcasing expertise in MS Office and a knack for fostering team growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Business Support Specialist
DSV INTERNATIONAL SHARED SERVIOCE INC
Paranaque
10.2024 - Current
- Workload monitoring for Australia, New Zealand and Registration Team
- Operational calls for Australia, New Zealand and Registration team
- Prepare and present performance report to external stakeholders for Australia, New Zealand and Registration team
- Perform Cross Skilling Process
- Updating Maturity Matrix documents
- Conducting training for new hires
- Facilitates refresher training for existing associates.
- Maintaining process work
- Monitor team and individual performance and ensure that performance is within expectation
- Provide guidance on process design and optimization
- Work closely with the associates with difficulty working with the process
- Planning and organization of resources planning
- Take the lead to help resolve reoccurring issues
- Drive continuous improvement of the team and related processes
- Monitoring Huddle board for AU,NZ, CA and UAE team
- Back up for the Specialist/ the Team Lead (both for AU Customs, NZ Customs and Registration Team)
- Preparing and performing Quality Audits and Samples
- Has knowledge with the billing process both for AU, NZ and Registration Team
- Assists the team for their queries/ clarifications with the process
- Report irregularities as per SOP and KPI and perform proper escalation when necessary
- Assist team lead for process related tasks and gather information during root cause analysis.
- Troubleshot and resolved technical issues with the process.
Business Support Specialist
DSV INTERNATIONAL SHARED SERVICE INC
Paranaque
09.2023 - 10.2024
- Monitoring daily workbench and work load
- Ensure all urgent jobs are actioned based
- Attending and performing weekly performance call
- Assist query of the team in terms of AU Customs Process
- Vetting and Compiling and achieving more than productivity target
- Training new team member
- Back up for the Senior specialist/ Team lead for process
- Buddy up with new hired employees to speed up their learning curve
- Perform operational requirement tasks and adhoc reports.
- Manages daily workload and task allocation to the team
Business Support Assistant
INCVetting and Compiling Vetting and Compiling Vetting and Compiling Vetting and Compiling Vetting a
Paranaque
01.2020 - 08.2023
- Vetting and Compiling
- Assist query of new Team member
- Monitoring daily workbench
Au Process Expert
PANALPINA
Pasay
01.2019 - 12.2019
- Vetting and Compiling
- Assist query of new Team member
- Monitoring daily bench
Declarant
Pantos Logistics Phils Inc
Paranaque
06.2017 - 12.2019
- Lodgement and documentation ( Consumption and Transhipment of ALL ACCOUNTS via AIR and via SEA
- Classification
- Monitoring of shipments from arrival to delivery
- Updating VIP clients with the status of shipments from time to time
- Preparing monthly and daily reports
- Computation of Duties and Taxes
- Booking of Truck for delivery
- Monitoring of funds for Value Added Service Provider
- Monitoring and Handling processor and messenger schedule
- Handling billing and reimbursement of funds
Education
Bachelor of Science - CUSTOMS ADMINISTRATION
JOHN B. LACSON FOUNDATION MARITIME UNIVERSITY
ILOILO CITYSkills
- Troubleshooting skills
- Skilled in MS Word PowerPoint and Excel
- Customer relations
- Audit support
Certification
- Licensed Customs Broker
Timeline
Senior Business Support Specialist
DSV INTERNATIONAL SHARED SERVIOCE INC
10.2024 - Current
Business Support Specialist
DSV INTERNATIONAL SHARED SERVICE INC
09.2023 - 10.2024
Business Support Assistant
INCVetting and Compiling Vetting and Compiling Vetting and Compiling Vetting and Compiling Vetting a
01.2020 - 08.2023
Au Process Expert
PANALPINA
01.2019 - 12.2019
Declarant
Pantos Logistics Phils Inc
06.2017 - 12.2019
Bachelor of Science - CUSTOMS ADMINISTRATION
JOHN B. LACSON FOUNDATION MARITIME UNIVERSITY
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