DANNA TUSING
Mabalacat City
Overview
3
3
years of professional experience
1
1
Certification
Work History
Advanced Technical Support Representative
IBEX Global Solutions
Mandaluyong
05.2018 - 05.2021
- Answer incoming phone calls and provide support to callers experiencing phone problems, listen to descriptions of customer issues and determine how solve technical problems, review bill, process device warranty replacements and offer local and international plans for mobile phones.
Customer Service Representative
FedEx
- Answer incoming phone calls to provide information about the status of the shipment, to schedule a pick-up, process a return pick-up, give ratings, and handle complaints.
Education
Bachelor of Science in Travel Management, Tertiary -
Lyceum-Northwestern University
04.2018
Bachelor of Science in Travel Management, Tertiary -
Lyceum-Northwestern University
04.2018
Secondary -
Saint Andrew Catholic School
03.2014
Secondary -
Saint Andrew Catholic School
03.2014
1st Year Highschool -
Aguilar Catholic School
03.2011
1st Year Highschool -
Aguilar Catholic School
03.2011
Elementary -
Aguilar Catholic School, K.D. & Elem. Dept.
03.2010
Elementary -
Aguilar Catholic School, K.D. & Elem. Dept.
03.2010
Certification
- Verified Certificate HarvardX, an online initiative of Harvard University - Exercising Leadership: Foundation Principles, 03/10/2021
- TESDA National Certificate II Competent for Front Office Services, 03/16/2016
Activities
- Guest Judge in selecting the best speakers for the Final Debate Competition in English 7 Subject: Argumentation and Debate, Lyceum-Northwestern University (L-NU), 11/06/2017
- Winner in recognition of having met the highest scores on the criteria of the Best Presenter in the program and competition “Lectures to Community and Food/Product Innovation”, Lyceum-Northwestern University, 10/14/2017
- Champion in Essay-Writing Competition with the theme of ‘Sustainable Tourism: A Tool for Development’ during the 1st Annual College of Tourism Management Week Celebration, L-NU, 09/20/2017
- Judge in selecting the Strongest Powerhouse in the English 7 Subject: Argumentation and Debate, Lyceum-Northwestern University, 08/14/2017
- Promoted as News Editor in Lyceum-Northwestern University Official Student Publication: ULNOS, 08/2017, 04/2018
- Started as Staff Writer and endorsed as News Writer in Lyceum-Northwestern University Official Student Publication: ULNOS, 09/2014, 03/2017
- One of the speakers to represent College of International Tourism and Hospitality Management in a Debate Competition via Academic Olympics with the theme, “Upholding the Legacy of Excellence in Education”, LNU, 09/28/2016
- Champion in Smart Talk during College of International Tourism and Hospitality Management Week Celebration, L-NU, 09/2015
References
- Ms. Lheylyn Caragay, Team Leader at IBEX Global Solutions, +63 927 409 9040, lhey.caragay@gmail.com
- Ms. Trish Leaño, Trainer at IBEX Global Solutions, +63 917 840 0310, fidesleano@yahoo.com
- Ms. Christine Kate Cabuntas, Client Analyst at TaskUs, +63 975 729 7113, ckcabuntas@gmail.com
- Mr. Michael Angelo Manansala, English Professor, Lyceum-Northwestern University, +63 948 039 6301, milomanansala68@yahoo.com
- Dr. Nelsy Nazareta-Cuison, Thesis-Writing Professor, Lyceum-Northwestern University, +63 999 944 5848, nelsynazareta_08@yahoo.com
Timeline
Advanced Technical Support Representative
IBEX Global Solutions
05.2018 - 05.2021
Customer Service Representative
FedEx
Bachelor of Science in Travel Management, Tertiary -
Lyceum-Northwestern University
Bachelor of Science in Travel Management, Tertiary -
Lyceum-Northwestern University
Secondary -
Saint Andrew Catholic School
Secondary -
Saint Andrew Catholic School
1st Year Highschool -
Aguilar Catholic School
1st Year Highschool -
Aguilar Catholic School
Elementary -
Aguilar Catholic School, K.D. & Elem. Dept.
Elementary -
Aguilar Catholic School, K.D. & Elem. Dept.
- Verified Certificate HarvardX, an online initiative of Harvard University - Exercising Leadership: Foundation Principles, 03/10/2021
- TESDA National Certificate II Competent for Front Office Services, 03/16/2016
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