Dan Maverick Dimaliwat
Customer Service Representative
31 C Scout Reyes Roxas District, Quezon City
Summary
To work for progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
Work History
Sales Representative
Ashley Furniture Homestore
11.2017 - 08.2018
- Used product knowledge and asking customer’s needs to establish the value of a good service to prospective buyers
- Facilitate the journey of a customer from inquiry to closing the sale
- Answered customer queries, inform them about promotions, and coordinate the payment process from customer to business as well as reporting daily sales to surpass quota
Customer Service Representative
Alorica
05.2021 - Current
- Addressing multiple customers at a time regarding concerns and questions about different types of product or service options via call and chat platform
- Worked as a mentor by sharing knowledge and skills on how to handle customer issues and inquiries positively to generate service satisfaction
- Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Admin Staff
J&T Express
04.2019 - 07.2019
- Assisting customers to ship order/s by sorting, packaging and encoding
- Handled problematic parcels to make sure that it’s fully delivered by the time recipient to retain customers
- Responsible for handling purchasing transactions and sales report
Education
Secondary -
Sta. Elena High School
Marikina City 06.2009 - 04.2014
Primary -
Barangka Elementary School
Marikina City 06.2004 - 04.2009
Bachelor Of Business Administration - Marketing Management And Research
Central Colleges of The Philippines
Quezon City 06.2013 - 04.2017
Skills
Complaint resolution
Creative problem solving
Administrative support
Technical Support
Sales expertise
Product promotions
Retention strategies
Problem solving strength
Expense reporting
Additional Information
References
Rolly Racsag
International Marketing Specialist
Ashley Furniture Industries
09672206552
Catherine Bajamonde
Supervisor
Alorica
09380192503
Timeline
Customer Service Representative
Alorica
05.2021 - Current
Admin Staff
J&T Express
04.2019 - 07.2019
Sales Representative
Ashley Furniture Homestore
11.2017 - 08.2018
Bachelor Of Business Administration - Marketing Management And Research
Central Colleges of The Philippines
06.2013 - 04.2017
Secondary -
Sta. Elena High School
06.2009 - 04.2014
Primary -
Barangka Elementary School
06.2004 - 04.2009