Dan Maverick Dimaliwat
Customer Service Representative
31 C Scout Reyes Roxas District, Quezon City
Summary
To work for progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
Work History
Sales Representative
Ashley Furniture Homestore
11.2017 - 08.2018
- Used product knowledge and asking customer’s needs to establish the value of a good service to prospective buyers
- Facilitate the journey of a customer from inquiry to closing the sale
- Answered customer queries, inform them about promotions, and coordinate the payment process from customer to business as well as reporting daily sales to surpass quota
Customer Service Representative
Alorica
05.2021 - Current
- Addressing multiple customers at a time regarding concerns and questions about different types of product or service options via call and chat platform
- Worked as a mentor by sharing knowledge and skills on how to handle customer issues and inquiries positively to generate service satisfaction
- Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Admin Staff
J&T Express
04.2019 - 07.2019
- Assisting customers to ship order/s by sorting, packaging and encoding
- Handled problematic parcels to make sure that it’s fully delivered by the time recipient to retain customers
- Responsible for handling purchasing transactions and sales report
Education
Secondary -
Sta. Elena High School
Marikina City 06.2009 - 04.2014
Primary -
Barangka Elementary School
Marikina City 06.2004 - 04.2009
Bachelor Of Business Administration - Marketing Management And Research
Central Colleges of The Philippines
Quezon City 06.2013 - 04.2017
Skills
Complaint resolution
Additional Information
References
Rolly Racsag
International Marketing Specialist
Ashley Furniture Industries
09672206552
Catherine Bajamonde
Supervisor
Alorica
09380192503
Timeline
Customer Service Representative
Alorica
05.2021 - Current
Admin Staff
J&T Express
04.2019 - 07.2019
Sales Representative
Ashley Furniture Homestore
11.2017 - 08.2018
Bachelor Of Business Administration - Marketing Management And Research
Central Colleges of The Philippines
06.2013 - 04.2017
Secondary -
Sta. Elena High School
06.2009 - 04.2014
Primary -
Barangka Elementary School
06.2004 - 04.2009
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