DANMARK CAMPOS
WFM (Real Time Data Analyst
Caloocan City
Summary
A single dad that showcase mixed skill sets in both technical and customer service aspects with over 15 years of experience resolving clients/customers complaints and completing tasks in a timely manner. Knowledge with major computer and SaaS software and execute business operations enthusiastically. Value time managements, safety-conscious and reliable. Adaptable to changes, focused, and determined to obtain learnings to generate a meaningful and positive output. Resolving and completing tasks with a positive and friendly disposition.
Overview
15
15
years of professional experience
Work History
Technical Specialist
SUTHERLAND GLOBAL
02.2023 - Current
- Developed backend web solutions for GoDaddy, performing SaaS evaluations to enhance service offerings.
- Performed website content management services and data file optimization including enforcing of website security.
- Analyze real-time data trends to support workforce management decisions.
- Managed admin and business data files, extracting and converting raw data to MS Excel for business reporting.
- Analyzed service metrics to support operational requirements.
Appointment setter (Energy & Solar services)
VA Virtual Assistant
11.2021 - 01.2023
- Conducted electric meter and area evaluations to facilitate digital upgrades.
- Helped gain better understanding of the digital meter readings and generated bills.
- Initiated service upgrade offers and coordinated with technicians for solar panel installations.
Technical support (SAMSUNG Electronics)
TELUS
11.2020 - 10.2022
- Worked well in a team setting, providing support and guidance for home appliance and device users.
- Executed system optimization processes to enhance performance and efficiency. and clean up. Identified software ad unit version compatibility.
Customer/Technical support (At&t network)
VXI Global
10.2018 - 09.2020
- Remotely performed device diagnostic to properly determine both network and devices were compatible and properly connected
- Provided Voip configuration to ensure smooth service experience
Customer/Technical support (UberEats - UK & APAC)
TaskUs
01.2016 - 09.2018
- Resolution driven. Proving service and technical assistance in resolving day to day Point of sale (POS) end user experience.
- Performed real-time machine diagnostic and coordinated to technician for immediate repair and evaluation.
Aircraft Maintenance (Scaffolding specialist)
Lufthansa Technik Phil
06.2013 - 12.2015
- Analyzed maintenance processes to enhance operational efficiency and reduce downtime.
- Developed training materials for staff, improving onboarding effectiveness and knowledge retention.
Kitchen Crew
McDonald's Corp
10.2011 - 04.2013
- Prepared high-quality food items adhering to safety and hygiene standards.
- Operated kitchen equipment efficiently while maintaining a clean work environment.
Kitchen Crew
Jollibee Food Corp
03.2011 - 09.2011
Education
Bachelor of Science - Business Administration
UCC - University of Caloocan
Caloocan City, Metro Manila, Philippines01-2013
High School -
BAESA HIGH SCHOOL
Caloocan City, Metro Manila, Philippines01-2011
Elementary School - undefined
BBES - BAGONG BARRIO ELEMENTARY SCHOOL
01-2007
CHARACTER REFERENCES
Fe Raz
Contact #: 09989122978
Relation: Former Manager GoDaddy
Samantha Barnachea
Contact #: 09190019361
Relation: Supervisor
Michie De Dios
Contact #: 09666255879
Relation: Colleague
Jonnel Imperial
Contact #: 0999474920
Relation: Manager
Behind the screen me
Hi Team,
My Friends love to address me by ny nickname Macky. Aside from my skill sets, I'd love to share and give you a bit of my side activities and things that i love to do during my free time.
I'm into sports every weekends or during my rest days, I always play basketball with my friends and have some bottles of beer and good food afterwards. I do play some online games whenever I am bored and I have passion as well for cooking. As a single dad, it's a routine that brings happiness to me whenever my kids enjoy that food I cooked for them.
Timeline
Technical Specialist
SUTHERLAND GLOBAL
02.2023 - Current
Appointment setter (Energy & Solar services)
VA Virtual Assistant
11.2021 - 01.2023
Technical support (SAMSUNG Electronics)
TELUS
11.2020 - 10.2022
Customer/Technical support (At&t network)
VXI Global
10.2018 - 09.2020
Customer/Technical support (UberEats - UK & APAC)
TaskUs
01.2016 - 09.2018
Aircraft Maintenance (Scaffolding specialist)
Lufthansa Technik Phil
06.2013 - 12.2015
Kitchen Crew
McDonald's Corp
10.2011 - 04.2013
Kitchen Crew
Jollibee Food Corp
03.2011 - 09.2011
Elementary School - undefined
BBES - BAGONG BARRIO ELEMENTARY SCHOOL
Bachelor of Science - Business Administration
UCC - University of Caloocan
High School -
BAESA HIGH SCHOOL