Dan Lloyd P. Saromines
Davao City
Summary
•Graduated with Honors during: Elementary, Junior high-school and senior high-school.
•Has special awards such as: English readings, science competitions participant, and recognized as a group for best research during Senior High school.
•Leadership Background: Elementary and Junior high school class officer.
•BPO Background: Worked as a Customer Representative for both outbound and inbound setup and awarded as CSAT performer.
Overview
1
1
year of professional experience
Work History
Call-center-quality-analyst
Alorica Davao
05.2024 - Current
- Promoted open communication between quality analysts and agents, fostering an environment conducive to growth and learning.
- Minimized customer complaints by proactively addressing potential issues through close monitoring of call metrics.
- Facilitated regular calibration meetings with supervisors, aligning evaluation standards for consistent results throughout the team.
- Played a critical role in reducing average handle time by recommending process improvements based on data analysis.
- Supported the successful launch of new products or services by collaborating closely with other departments on training requirements and process updates.
- Championed a culture of continuous improvement, inspiring agents to strive for excellence in their interactions with
- customers.
Education
Senior High School Graduate - Science, Technology, Engineering And Mathematics
University Of Mindanao
Bolton, Davao City06.2023
Skills
Has a knowledge about Microsoft excels, word, powerpoint and etc
Has a passion on public speaking and communication
Takes time and initiative to read and understand datas
Has a background for editing scripts and videos
Timeline
Call-center-quality-analyst
Alorica Davao
05.2024 - Current
Senior High School Graduate - Science, Technology, Engineering And Mathematics
University Of Mindanao