Dan Jr bagares
Luckland Trading
Cagayan de Oro,MSR
Summary
Versatile professional experienced in customer service, technical support, payroll administration, and order management. Specializes in troubleshooting issues, managing payroll records, and providing effective email and chat support. Proficient in Microsoft Excel and data entry, with a strong focus on accuracy and confidentiality. Demonstrates organizational skills and the ability to handle multiple tasks efficiently while maintaining professional communication.
4
years of professional experience
Work History
Payroll Manager
8 Months- Managed payroll processing, including attendance, work hours, overtime, and employee payroll records.
- Maintained accurate and confidential employee and payroll documentation.
- Reviewed timesheets and resolved payroll discrepancies.
- Coordinated with HR and management regarding payroll and employee concerns.
- Prepared payroll reports using Microsoft Excel and administrative tools.
- Handled sensitive employee and financial information with confidentiality and accuracy.
- Assisted in resolving payroll and employee payment concerns.
Chat Support Specialist
4 Months- Delivered professional customer support via email and live chat, enhancing customer satisfaction.
- Resolved account, technical, and service-related concerns, ensuring a seamless customer experience.
- Managed multiple customer inquiries with accuracy and efficiency.
- Provided timely, effective, customer-focused solutions, contributing to customer retention.
- Provided timely and accurate responses to customer inquiries via chat platform.
Customer Service Specialist
6 Months- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Managed customer accounts, updating information and maintaining data integrity in CRM systems.
- Provided customer support for orders, returns, refunds, payments, and account concerns.
- Resolved product, delivery, and order-related issues efficiently.
- Assisted customers with accurate information and effective solutions.
- Maintained professionalism and high-quality customer service across all interactions.
Technical Customer Support Specialist
9 Months- Provided technical support via phone, chat, and email to resolve customer inquiries efficiently.
- Provided technical support and troubleshooting for mobile devices and home appliances.
- Diagnosed hardware, software, connectivity, and product-related issues.
- Guided customers through device setup, troubleshooting, and technical resolutions.
- Resolved customer concerns efficiently while maintaining service quality and customer satisfaction.
- Documented technical issues and provided accurate solutions in accordance with company procedures.
Order Management Specialist
1 Year 1 Month- Managed customer orders from placement through fulfillment, ensuring timely processing and accuracy.
- Verified order details, quantities, pricing, and customer information.
- Coordinated with customers and internal teams regarding order updates and concerns.
- Monitored shipment statuses and resolved issues related to delays or missing orders to enhance customer satisfaction.
- Processed order changes, cancellations, and returns, addressing issues promptly to maintain order integrity.
- Maintained accurate order records and updated customer information.
Education
Bachelor of Science - Electromechanical Technology
Skills
Payroll administration
Excel proficiency
Order Management
Data management
Technical troubleshooting
Email support
Customer support
Problem resolution
Data confidentiality
Time management
Payroll compliance
Accomplishments
Recognized as a 3-Time Consecutive Top Customer Service Specialist (CSS) at iQor for consistently strong customer service performance.
Timeline
Payroll Manager
Luckland Trading
11.2025 - 07.2026
Chat Support Specialist
Luckland Trading
07.2025 - 11.2025
Customer Service Specialist
Iqor
09.2024 - 03.2025
Technical Customer Support Specialist
Teleperformance
09.2023 - 06.2024
Order Management Specialist
Teleperformance
08.2022 - 09.2023
The University of Science And Technology of Southern Phil.
Bachelor of Science from Electromechanical Technology