Summary
Work History
Education
Skills
Certification
Timeline
Danita M

Danita M

QUEZON CITY

Summary

Flexible works well independently and collaboratively with other. Reliable, hardworking and recognized for handling/assuming additional responsibilities. Work well alone or as part of a team. Self-motivated, independent and can work well under pressure. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience.

Work History

Customer Solution Specialist

REED ELSEVIER
Quezon City
10.2021 - Current
  • Customer Solutions Specialist will work on Internet and Phone research queue which is first level handling and research of undeliverable mail, on behalf of insurance carrier, to meet their compliance obligations.
  • Accomplished most highest moved records.

Customer Service /Email Support/Social Media Specialist

Sourcefit Phil Incorporated
Quezon City
10.2017 - 08.2020
  • Receiving calls and building rapport with all customers and transitioning into sales Handle outgoing calls to retain customers trust.
  • Handle social media feedbacks to different sites such as facebook , compiling and sorting positive, neutral, negative reviews.
  • Track, review, analyze performance of social media channel.
  • Have scalable process to track promoters and detractors, and protocols on how to respond to them.
  • Respond to customers' emails.

Customer Service /Email Support/Social Media Manager

Microsourcing
Quezon City
06.2017 - 10.2017
  • Analyzed and reported social media and online marketing campaign results.
  • Answered constant flow of customer calls with minimal wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed over 50 customer calls per day.

Outbound Appointment Setter

Farmers Insurance
Quezon City
01.2017 - 03.2017
  • Placed outbound calls, searching prospects to generate appointments and market insurance.
  • Increased Sales and performed well.

Customer Service Representative/Technical Support

The Results Companies
Quezon City
12.2014 - 01.2016
  • Assist customer in processing payment and help them in troubleshooting their mobile, laptop mobile broadband.
  • Handle different types of campaigns: Sprint ,Virgin Mobile, Assurance Wireless, Mobile broadband, Dealer support.

Outbound Telemarketer

BDO(Banco de Oro)
Quezon City
03.2013 - 04.2014
  • Cold called over 60 potential customers per day to help with marketing efforts and increase sales.
  • Outbound calls and offer customer to avail credit cards.

Education

Bachelor of Science - Computer Engineering

Institute of Creative Computer Technology (ICCT), Soliven Ave II, Cainta, 1900 Rizal
12-2022

Skills

  • Basic knowledge in Html, CSS, C,C, Java, Javascript, Python, Autocad
  • Customer service and support
  • Social Media Management
  • Strategic planning
  • Written Communication
  • Dependable and Responsible
  • Teamwork and Collaboration
  • Proficient use of Microsoft Office applications and excel

Certification

  • Certified Agile Associates

  • Python Programmin Essential Course(November 08 to 19 2021 )

  • 3-Day Digital Literacy Training Introduction to the Design Application of the Autodesk Autocad Sofware

Timeline

Customer Solution Specialist - REED ELSEVIER
10.2021 - Current
Customer Service /Email Support/Social Media Specialist - Sourcefit Phil Incorporated
10.2017 - 08.2020
Customer Service /Email Support/Social Media Manager - Microsourcing
06.2017 - 10.2017
Outbound Appointment Setter - Farmers Insurance
01.2017 - 03.2017
Customer Service Representative/Technical Support - The Results Companies
12.2014 - 01.2016
Outbound Telemarketer - BDO(Banco de Oro)
03.2013 - 04.2014
Institute of Creative Computer Technology (ICCT) - Bachelor of Science, Computer Engineering

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Danita M