Danilyn Borla
Pasay City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Sales Team Leader
Sumisho Motor Finance Corporation
Makati City, Philippines
11.2018 - Current
- Boosted sales performance by implementing effective team training and coaching strategies.
- Mentored junior team members to develop their skills and advance their careers with the company.
- Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
- Established a culture of accountability within the team by setting clear expectations and monitoring individual performance closely.
Telesales Specialist
Sumisho Motor Finance Corporation
Makati City, Philippines
08.2018 - 06.2022
- Built strong rapport with clients by identifying their needs and providing tailored solutions.
- Conducted product demonstrations via virtual platforms, increasing product exposure and generating interest from prospective clients.
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Customer Service Representative
Sumisho Motor Finance Corporation
Makati City, Philippines
11.2018 - 08.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved resolution time with effective problem-solving for customer complaints.
Service Crew Member
Golden Archers Development
Makati City, Philippines
11.2016 - 11.2018
- Continuously engaged in learning opportunities such as workshops or trainings to improve personal performance within the role.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Maintained a clean and organized work environment for improved customer experiences.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
Education
Bachelor Of Science In Information Systems - Information System And Business
Makati Science Tech. Institute of The Philippines
Sta Mesa Manila05.2018
High School -
Linao National High School
Brgy Linao National High School03.2014
Elementary -
R. M. Tan Elementary School
Brgy R. M. Tan Ormoc City03.2010
Skills
- Team management
- Sales coaching
- Motivation techniques
- Lead generation
- Team building
- Performance management
- Hospitality and accommodation
- Team leadership
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Organizational skills
- Adaptability and flexibility
- Task prioritization
- Professionalism
Timeline
Sales Team Leader
Sumisho Motor Finance Corporation
11.2018 - Current
Customer Service Representative
Sumisho Motor Finance Corporation
11.2018 - 08.2019
Telesales Specialist
Sumisho Motor Finance Corporation
08.2018 - 06.2022
Service Crew Member
Golden Archers Development
11.2016 - 11.2018
Bachelor Of Science In Information Systems - Information System And Business
Makati Science Tech. Institute of The Philippines
High School -
Linao National High School
Elementary -
R. M. Tan Elementary School