Danilo V. Tarrosa Jr.
Bacolod City
Summary
Dynamic team leader with extensive experience at Teleperformance, recognized for enhancing team productivity and fostering a positive work environment. Skilled in effective communication and problem-solving, I successfully motivated diverse teams to exceed performance targets, leading to increased customer satisfaction and reduced turnover. Committed to driving results through collaboration and strategic coaching.
Overview
16
16
years of professional experience
Work History
Bluecrew - Team Leader
Teleperformance
05.2021 - 02.2025
- Provide coaching and real time assistance to my email support agents.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Expedia - Team Leader
Teleperformance
07.2013 - 02.2020
- Provide coaching and real time assistance to my travel account agents
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
BarclaycardUS - Team Leader
Teleperformance
05.2009 - 06.2013
- Provide coaching and real time assistance to my credit card relationship managers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Education
Bachelor of Science - Mechanical Engineering
TUP - Visayas
Talisay City, Negros OccidentalSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Written communication
- Effective communication
Timeline
Bluecrew - Team Leader
Teleperformance
05.2021 - 02.2025
Expedia - Team Leader
Teleperformance
07.2013 - 02.2020
BarclaycardUS - Team Leader
Teleperformance
05.2009 - 06.2013
Bachelor of Science - Mechanical Engineering
TUP - Visayas
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