DANILO M. LEGASPI, JR.
#24 Begonia St., Bacolod City, Negros Occidental
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. To obtain position that offers a professional working environment and enables me to grow and discover myself while meeting the corporate goals in addition to further develop my talents and skills for continuous career development.
Overview
9
9
years of professional experience
Work History
Front Desk Associate
UrbanView Hotels Bacolod By Reddoorz
08.2022 - 02.2024
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times
- Resolved guest issues effectively, ensuring a positive customer experience
- Collaborated with housekeeping staff to ensure seamless room transitions and availability
- Organized front desk area to maintain a professional and welcoming appearance for guests
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
- Asked customers questions to meet special requests.
Cafe Manager
Lumay Café
03.2020 - 08.2022
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe
- Expanded menu offerings to cater to diverse dietary preferences, enhancing overall customer satisfaction rates
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
Cafe Supervisor
Lumay Café
03.2019 - 03.2020
- Streamlined inventory management processes for improved accuracy and reduced waste
- Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
Service Crew
Fudmaster
06.2018 - 02.2019
- Enhanced customer satisfaction by providing efficient and friendly service
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
Waiter
Saltimbocca Inn
07.2017 - 12.2018
- Assisted in training new waitstaff, sharing best practices and improving overall team performance
- Contributed to the restaurant's positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
On Call Waiter
Middle Town Inn
04.2015 - 05.2015
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
Bachelor Of Science - Hospitality Management
STI-West Negros University
03.2017
Skills
- Hospitality Services
- Information Protection
- Front Office Support
- Housekeeping
- Time Management
- Listening Skills
- Staff Management
- Problem-solving skills
- Team Oversight
- Guest Services
- Customer Service
- Staff Supervision
- Teamwork and Collaboration
- Good Communication Skill
Character References
Mr. John Roniell Solitario
IT Desktop Support Engineer
Panasiatic Call Center
09154812181
Ms. Florin Romero, RPh
Store Pharmacist/Supervisor
Watsons Personal Care Stores (Phils.), Inc.
09157426131
Mr. Johannes Mañoso
Office Staff
Public Affairs and Assistance Division
09668412967
Timeline
Front Desk Associate
UrbanView Hotels Bacolod By Reddoorz
08.2022 - 02.2024
Cafe Manager
Lumay Café
03.2020 - 08.2022
Cafe Supervisor
Lumay Café
03.2019 - 03.2020
Service Crew
Fudmaster
06.2018 - 02.2019
Waiter
Saltimbocca Inn
07.2017 - 12.2018
On Call Waiter
Middle Town Inn
04.2015 - 05.2015
Bachelor Of Science - Hospitality Management
STI-West Negros University
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