Summary
Overview
Work History
Education
Skills
Software
Timeline
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Danilo Jr Alburo

Danilo Jr Alburo

Customer Service Representative
1546 Bypass Rd. Brgy. Sta Cruz Sta. Maria Bulacan,BUL

Summary

To serve the country protect the state from lawless elements and enforce the state laws and policies in accordance to humane and peaceful implementation as much as possible.

Overview

6
6
years of professional experience
16
16
years of post-secondary education

Work History

Customer Service Representative

Telus International
17 Mckinley West Campus Fort Bonifacio Taguig, Philippines
10.2021 - Current
  • Provided primary customer support to internal and external customers' concerns.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns inline with the company policies and regulations.
  • Answered constant flow of customer calls with minimal wait times.

Security Guard

JSL Security Agency Inc
Liberty Ave. Cubao Quezon City, Philippines
08.2019 - 11.2021
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Checked and verified photo identification prior to granting facility access.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Maintained peace and order to my area pf responsibility.

Customer Service Representative

Concentrix
Bridgetowne, Pasig
11.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Secondary - Old Curriculum

Buenavista National High School
Buenavista Uson Masbate
06.2007 - 12.2011

Bachelor Of Elementary Education - General Education For Grade School Level

Cataingan Municipal College
Poblacion Cataingan Masbate
06.2014 - 10.2018

Primary -

San Jose Elementary School
San Jose Uson Masbate
06.2000 - 03.2007

Skills

Customer service

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Software

Knowledgeable in computer task and operations

Timeline

Customer Service Representative

Concentrix
11.2023 - Current

Customer Service Representative

Telus International
10.2021 - Current

Security Guard

JSL Security Agency Inc
08.2019 - 11.2021

Bachelor Of Elementary Education - General Education For Grade School Level

Cataingan Municipal College
06.2014 - 10.2018

Secondary - Old Curriculum

Buenavista National High School
06.2007 - 12.2011

Primary -

San Jose Elementary School
06.2000 - 03.2007

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Danilo Jr AlburoCustomer Service Representative