Danilo Florano
Customer Support Representative
50 B Alley 5 P. Bautista Street Barangay Pansol, Quezon City
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets. Hardworking and passionate job seeker with strong organizational skills.Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Sales Development Representative
Boldr
07.2022 - 12.2023
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Won new business by articulating full value of company's capabilities to prospects.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Responsible for outreach, prospecting, and qualifying leads.
- Interacts with potential customers at the beginning of their buyer's journey.
Customer Service Representative
Concentrix
05.2021 - 06.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Serves customers by providing product and service information and resolving product and service problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded proactively and positively to rapid change.
Technical Support Representative
VXI
12.2020 - 04.2021
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.
- Assist clients settle technical problems associated with a product or service.
Customer Service Representative
Alorica
08.2019 - 12.2020
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Technical Support Representative
Telstra
02.2019 - 08.2019
- resolving a technical issue or problem in the fastest, most cost-effective way.
- Common troubleshooting steps include verifying Wi-Fi or data connectivity, restarting devices and routers, and checking for physical connection problems. Test connectivity and ensure device settings and drivers are up to date.
Education
Bachelor of Science - Bachelor of Science in Business Management
Philippine School of Business Administration
Cubao, Metro Manila, Philippines 05.2001 -
Skills
Timeline
Sales Development Representative
Boldr
07.2022 - 12.2023
Customer Service Representative
Concentrix
05.2021 - 06.2022
Technical Support Representative
VXI
12.2020 - 04.2021
Customer Service Representative
Alorica
08.2019 - 12.2020
Technical Support Representative
Telstra
02.2019 - 08.2019
Bachelor of Science - Bachelor of Science in Business Management
Philippine School of Business Administration
05.2001 -
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