Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Training
Timeline
Generic
Danilo Bernardo Antonio, Jr.

Danilo Bernardo Antonio, Jr.

Magalang

Summary

To impart my skills and knowledge to achieve the goal of the company and meet the satisfaction of the clients.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Seasonal Farm Worker

Seongju-gun And Goryeong-gun
03.2023 - 11.2024
  • Planting
  • Assisted in the construction or repair of greenhouse and other infrastructure necessary for successful farm operation.
  • Developed and followed seasonal planting schedule to maximize yield and ensure diverse crop production.
  • Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
  • Supported successful harvests through diligent planting and pruning efforts.
  • Participated in seasonal harvest activities including picking fruits and vegetables, sorting produce, and preparing products for market sales or storage.
  • Reduced crop loss by carefully monitoring for signs of pests or disease and applying appropriate treatments when necessary.
  • Monitored weather forecasts to plan work schedules, minimizing disruption from adverse weather conditions.
  • Managed composting operations to recycle farm waste into valuable fertilizer, enriching soil quality.
  • Delivering goods to clients.

Tier 2 Technical Support

Hexaware Technologies LTD.
10.2021 - 04.2022
  • Providing primary customer support to internal and external customers in a fast-paced environment
  • Promptly responding to inquiries and requests from prospective customers
  • Investigating and resolving customer inquiries and complaints quickly by tracking their membership and coverages using our real time systems
  • Cross-trained and backed up other customer service managers including back office etc
  • Delivers highly differentiated services in Rapid application prototyping development and deployment
  • Build migrate and run cloud solutions
  • Enterprise solutions for digitizing the back-office
  • To provide business intelligence, analytics, and digital assurance
  • To transfer how IT and ITeS are delivered to be the first IT services company in the world where half the Workplace is digital

Senior-Agent Inbound/Outbound/Technical Support

Metro by T-Mobile
03.2019 - 10.2021
  • To provide exceptional and one of a kind experience to each customer on every call
  • Providing information to customers regarding company's charge card and loyalty program and helped to open and activate new accounts and assisting with current account customers
  • Answering constant flow of customer calls with up to thousands of calls in queue per minute
  • Educating customers on promotions to enhance sales
  • Offering advice and assistance to customers, paying attention to special needs or wants
  • Resolving complaints efficiently to satisfy customers and encourage future transactions
  • Maintained accurate and current customer account data with manual forms processing and digital information updates

Customer Service Representative

Sutherland Global Services Philippines Inc.
03.2017 - 09.2018
  • To take inbound calls from banking and merchant customers, answer questions, assist with researching and resolving issues
  • We want our customers to receive a WOW experience
  • We want someone who has the ability to be an active listener and able to express empathy to the customer
  • To develop relationships and increase credit union product penetration with potential and existing clients and members
  • Printers and Scanners troubleshooting
  • Assisting clients to process payments through online or over the phone
  • To investigate fraudulent activities
  • Defining process concepts and definitions (this correlates with Ronald Maier's 'process owner') roles, including process descriptions, work instructions, templates, checklists, and other process assets
  • Defining appropriate methodologies, such as tools, notations, modeling practices, etc
  • Participation in technical and management reviews
  • Peer-reviewing the work products in the scope of the SME's competency
  • Providing training, training materials, and hands-on support in the respective subject matter
  • Reviewing and approving new hires in his or her scope
  • Peer-reviewing other SMEs' process documents

Team Lead Assistant

Task Us
07.2016 - 01.2017
  • Works with sports data, making projections based on statistics and mathematical formulas
  • It's a must to have strong observational skills and be able to interview athletes for being a sports journalist and commentator through visual audits

Education

Diploma of Science - Computer Science

Montessori Professional College
Angeles City, Philippines
07.2013

High School -

Andres M. Luciano High School
Magalang, Pampanga
03.2010

High School -

St. Nathanael Academy
Magalang, Pampanga
03.2006

Elementary -

St. Nathanael Academy
01.2004

Skills

  • Greenhouse work
  • Adaptability and flexibility
  • Farm equipment maintenance
  • Farm equipment operation
  • Farm equipment and machinery
  • Harvesting
  • Property maintenance
  • Stall cleaning and disinfecting
  • Basic carpentry
  • Planting crops
  • MS PowerPoint
  • Publisher
  • Word
  • Excel
  • Internet surfing
  • C
  • Adobe
  • Javascript
  • Photo editing
  • Audio editing

Certification

  • Confirmation of Seasonal Work Participation 2023 (Foreign Resident)

Field: Foreign Seasonal Worker Program (Seongju-Gun, South Korea)

  • Certificate of Completion 2024

Field: Foreign Seasonal Worker Program (Goryeong-Gun, South Korea)

Personal Information

  • Place of Birth: Magalang, Pampanga (Philippines)
  • Eye Color: Brown
  • Skin Color: Tan
  • Height: 5'3
  • Weight: 63 kg
  • Date of Birth: 02/01/92

References

  • Lucy M. Peralta, Municipality PESO Manager, +639959859788
  • Sherwin Uson, Senior Account Manager, BGC -Hexaware, +63967 2110574
  • Aimiff Almario, Account Manager, Iqor Metro by T-Mobile, +63917 951 1257
  • Aileen Joy Lacandola, Supervisor, Iqor Metro by T-Mobile, +63961981 1866
  • Earvin Dela Resma, Account Manager, Sutherland-Fiserv, +63939 871 3331
  • Mary Joy Maliwat, QA, Task Us, +63949 000 2558


Training

  • On Job Training Abroad, Amoranto, Quezon City, 07/01/12
  • 1st Student Leader Summit 'Catalysts of Millennium Development Goals', Imus, Cavite, 2012

Timeline

Seasonal Farm Worker

Seongju-gun And Goryeong-gun
03.2023 - 11.2024

Tier 2 Technical Support

Hexaware Technologies LTD.
10.2021 - 04.2022

Senior-Agent Inbound/Outbound/Technical Support

Metro by T-Mobile
03.2019 - 10.2021

Customer Service Representative

Sutherland Global Services Philippines Inc.
03.2017 - 09.2018

Team Lead Assistant

Task Us
07.2016 - 01.2017

Diploma of Science - Computer Science

Montessori Professional College

High School -

Andres M. Luciano High School

High School -

St. Nathanael Academy

Elementary -

St. Nathanael Academy

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Danilo Bernardo Antonio, Jr.