Danilo Banas II

As a Waiter on a cruise ship, I play a vital role in delivering exceptional dining experiences to guests onboard. Responsible for providing attentive and personalized service in various dining venues, ensuring that guests enjoy memorable meals throughout their voyage.

• Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Inspected dishes and utensils for cleanliness.
• Informed customers about daily and seasonal specials.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
• Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
• Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Complied with all company policies regarding uniform standards, punctuality, and professionalism.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.

As a Dining Steward on a cruise ship, I'm integral part of the onboard dining experience, ensuring that guests receive exceptional service during their meals. Will work closely with the dining team to provide efficient and personalized service to passengers in various dining venues onboard.

• Greet guests warmly upon arrival and escort them to their tables.
• Assist guests with seating arrangements and special requests.
• Ensure guest satisfaction by anticipating needs and promptly addressing any concerns or requests.
• Set and reset tables according to established standards.
• Maintain cleanliness and organization in dining areas, including clearing dirty dishes and utensils.
• Ensure that tables are properly set with appropriate tableware, linens, and decorations.
• Assist in setup and breakdown of dining areas before and after service.
• Work closely with other dining staff, including waiters, assistant waiters, and dining room managers, to coordinate service and ensure smooth operations.
• Communicate effectively with kitchen staff to ensure timely delivery of food orders and special requests.
• Collaborate with beverage servers to assist with drink orders and refills as needed.
• Adhere to all safety and hygiene standards, including proper food handling and sanitation practices.
• Familiarize yourself with emergency procedures and protocols to ensure safety of guests and crew in event of emergency.
• Maintain compliance with company policies and regulations at all times.
• Participate in ongoing training and development programs to enhance your skills and knowledge of food and beverage service.
• Stay updated on menu changes, special promotions, and onboard events to provide accurate information to guests.

I play a crucial role in maintaining cleanliness and hygiene standards throughout the vessel. My responsibilities will encompass a range of tasks aimed at ensuring a comfortable and sanitary environment for guests and crew members.

• Perform routine cleaning tasks in guest cabins, public areas, and crew quarters, following established cleaning procedures and schedules.
• Dusting, vacuuming, mopping, and disinfecting surfaces to maintain high standard of cleanliness.
• Clean and sanitize bathrooms, including toilets, sinks, showers, and fixtures, using appropriate cleaning agents and equipment.
• Empty trash receptacles and ensure proper disposal of waste according to environmental regulations.
• Collect soiled linens and towels from guest cabins and public areas and transport them to laundry facility.
• Operate laundry equipment to wash, dry, and fold linens and towels efficiently.
• Restock clean linens and towels in guest cabins and public areas as needed.
• Assist with basic maintenance tasks, such as changing light bulbs, replacing batteries in remote controls, and repairing minor equipment malfunctions.
• Report any maintenance issues or equipment failures to appropriate department for resolution.
• Conduct regular inspections of assigned areas to identify maintenance needs and safety hazards.
• Segregate recyclable materials from general waste and dispose of them according to onboard recycling procedures.
• Monitor waste disposal areas to ensure cleanliness and compliance with environmental regulations.
• Participate in waste management initiatives aimed at reducing environmental impact and promoting sustainability.
• Work collaboratively with other members of housekeeping team and other departments to ensure seamless operations and guest satisfaction.
• Communicate effectively with supervisors and colleagues to coordinate tasks and prioritize workload.
• Support fellow crew members during peak periods and special events to maintain cleanliness and hygiene standards across ship.