Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Danilo Aves

Danilo Aves

Customer Service Representative
Cebu City

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

10
10
years of professional experience

Work History

Customer Success Coordinator

GoVirtual Assistants Inc.
9 2023 - 2 2024
  • Administrative Assistance: Helps students navigate administrative processes such as enrollment, course selection, and accessing online learning platforms, making their educational experience smoother and more organized.
  • Learning Resources Access: Provides access to libraries, online databases, study materials, and other educational resources, supporting students' research and learning needs.

General Virtual Assistant- Data Entry Specialist

VA Platinum
8 2021 - 07.2023
  • Data Input and Validation: Entering various types of data into computer systems or databases, ensuring accuracy and completeness. This includes verifying information to confirm accuracy before entry.
  • Database Maintenance: Regularly updating and maintaining databases, ensuring that all records are current and correctly formatted. This may involve editing or correcting existing data entries.

Customer Service Representative

Telstra International Philippines Inc.
11.2015 - 02.2021
  • Handling Customer Inquiries: Responding to customer questions and issues via phone, email, chat, or in-person interactions. This includes providing information about Telstra products, services, and account details.
  • Resolving Complaints: Addressing and resolving customer complaints effectively and efficiently, ensuring customer satisfaction. This may involve troubleshooting technical issues, processing refunds, or escalating more complex problems to higher-level support.


Customer Service Consultant

Teletech Customer Care Mgt
05.2014 - 11.2015
  • Assisting with Prepaid Account Setup and Activation: Helping customers set up new prepaid accounts, activate their SIM cards, and configure mobile devices for immediate use.
  • Managing Recharge and Balance Inquiries: Assisting customers with recharging their prepaid accounts, checking their balance, and providing information on recharge options and offers.

Technical Support Representative

Qualfon Phils. Inc.
03.2011 - 02.2014
  • Assisting with SIM Card and Account Activation: Guiding customers through the process of activating their SIM cards and accounts, ensuring they are properly set up for use with TracFone and SafeLink services.
  • Guiding Through Online Account Management: Helping customers navigate the TracFone and SafeLink online portals, including setting up accounts, checking balances, and managing account settings.

Education

Bachelor of Science in Business Administration -

Cebu Institute of Technology- University
Cebu City, Philippines
10.2013

Skills

Coachable and agile with over 10 BPO industry

Timeline

Customer Service Representative

Telstra International Philippines Inc.
11.2015 - 02.2021

Customer Service Consultant

Teletech Customer Care Mgt
05.2014 - 11.2015

Technical Support Representative

Qualfon Phils. Inc.
03.2011 - 02.2014

Customer Success Coordinator

GoVirtual Assistants Inc.
9 2023 - 2 2024

General Virtual Assistant- Data Entry Specialist

VA Platinum
8 2021 - 07.2023

Bachelor of Science in Business Administration -

Cebu Institute of Technology- University

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Danilo AvesCustomer Service Representative