Danilo Angelica Jr.
SMITS The IT Company of San Miguel Corporation
Calamba, Province Of Laguna,LAG
Detail-oriented IT Support Engineer experienced in remote desktop support, network troubleshooting, and IT asset management. Developed standard operating procedures that enhanced system reliability and optimized performance. Focused on delivering effective communication and problem-solving to elevate user satisfaction.
1
Certification
16
years of professional experience
Work History
IT Support Engineer
7 Years 4 Months
SMITS The IT Company of San Miguel Corporation - #40 San Miguel Avenue, Wack-Wack, Mandaluyong City | 05.2019 - Current
- Installed, configured, and maintained diverse IT systems and applications to optimize performance.
- Troubleshot network connectivity problems, implementing solutions to enhance system reliability.
- Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
- Developed and documented standard operating procedures to streamline IT support processes.
Production Worker
6 Months
Staff Search Asia Service Cooperative - Zenith Foods Corporation CIP 1, Canlubang Calamba | 06.2010 - 12.2010
- Monitored product quality, identifying defects and implementing corrective actions promptly.
- Enhanced product quality with thorough inspection and adherence to company standards during production.
- Contributed to a reduction in waste through careful monitoring of raw materials usage and proper disposal practices.
- Followed safety procedures and guidelines to maintain a safe working environment.
- Met production targets and tight deadlines by collaborating closely with team members.
Education
Bachelor of Science - Information Technology
University Of Perpetual Help System DALTA - Calamba, Province Of Laguna, Philippines
04-2014
Skills
Help desk support
Remote desktop support
Technical support
Asset management
VPN configuration
Wireless networking
Hardware diagnostics
Software installation
Certification
- C.E.R.T. For Cybercrime Incidents: Cloud Forensics and the Digital Crime Scene, given on the 25th day of November 2022
- C.E.R.T. For Cybercrime Incidents: Hacking of Computers and Mobile Devices, given on the 20th day of October 2022
- Practices and Trends in ICT Management and Operations: Intelligent Information Management, given on the 17th of November 2022
- Practices and Trends in ICT Management and Operations: Trends in Information Systems and Software Development, given on the 14th of November 2022
Timeline
IT Support Engineer
SMITS The IT Company of San Miguel Corporation
05.2019 - CurrentRead more
Production Worker
Staff Search Asia Service Cooperative
06.2010 - 12.2010Read more
University Of Perpetual Help System DALTA - Bachelor of Science, Information Technology
Read more