Microsoft Office
Daniel Willy Waitz
Call Center Representative
Angeles City,PAM
Summary
Personable Customer Service professional offering over 1year and 2months of experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
5
5
years of post-secondary education
1
1
year of professional experience
Work History
Call Center Customer Service Representative
Sutherland
Angeles City, Central Luzon (Region III)
11.2019 - Current
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Education
Summer Class - Information Technology
AMA Computer Learning Center
Angeles City, Sto. Rosario 04.2014 - 05.2014
High School - Social Studies Education
Francisco G. Nepomuceno Memorial High School
Pandan, Angeles City 06.2014 - 10.2018
College - Aircraft Maintenance Technology
Asian College Of Aeronautics
Baligo, Angeles City 06.2019 - 03.2020
Skills
Fast Learner
Customer support
Documentation and reporting
Microsoft Office
Quality assurance
Software
Salesforce
Timeline
Call Center Customer Service Representative
Sutherland
11.2019 - Current
College - Aircraft Maintenance Technology
Asian College Of Aeronautics
06.2019 - 03.2020
High School - Social Studies Education
Francisco G. Nepomuceno Memorial High School
06.2014 - 10.2018
Summer Class - Information Technology
AMA Computer Learning Center
04.2014 - 05.2014