DANIEL GIANG
Data Analysis
Makati
Summary
As someone who can identify the need of customers for effective solutions, I'm committed to high-quality service that ensures a positive experience. And seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
15
15
years of professional experience
12
12
years of post-secondary education
4
4
Languages
Work History
DATA ANALYST LEADER
OPTIMUS SYSTEM SOLUTIONS
Makati
2022.04 - Current
- Worked well in a team setting, providing support and guidance.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained strong leadership skills by managing projects from start to finish.
CUSTOMER SERVICE TEAM LEADER
GLOBAL B2B CONSULTANCY
Makati
2017.01 - 2022.02
- Prepare employee performance evaluation reports, contribute to making suggestions for improvements, and increase team productivity and efficiency
- New Employee / New Product training
- Assist customers who are having difficulty accessing websites and applications
- Dealing with customer complaints
PAYMENT OFFICER
BIG CAT SOFWARE SOLUTION
Makati
2016.02 - 2016.11
- Reconciled documentation against budget requirements and ledgers.
- Maintained team productivity by efficiently scanning, submitting and archiving records.
- Complied with established procedures when approving or rejecting claims.
- Matched, batched and coded and invoices.
BRANCH MANAGER
COM TAM THUAN KIEU CO., LTD
Ho Chi Minh
2010.12 - 2016.01
- Be in charge of manpower planning.
- Assign daily responsibilities to waiters and waitresses.
- Contact and maintain good relationships with food, vegetable, meat, and other essential ingredient suppliers.
BRAND MANAGER
NHAT NAM CO.,LTD
Ho Chi Minh
2008.01 - 2010.11
- Be in charge of hiring new employees (interview, salary, bonus etc)
- Handle daily accounting tasks such as cash reports, expenses, and sales
- Maintain good customer relations by providing excellent service..
Education
Intermediate Professional Education Diploma - Accounting And Finance
CONG THUONG COLLEGE
VIET NAM 2008.02 - 2010.07
High School Diploma -
TRAN HUU TRANG HIGH SCHOOL
VIET NAM 2004.09 - 2007.05
TRAN BOI CO JUNIOR SCHOOL
VIET NAM 2001.09 - 2004.05
MINH DAO PRIMARY SCHOOL
VIET NAM 1995.09 - 2000.05
Skills
Competently in Microsoft Office ( Word , Excel)Accounting
Complaint resolution
Service standard compliance
Report preparation
Training development aptitude
Timeline
DATA ANALYST LEADER
OPTIMUS SYSTEM SOLUTIONS
2022.04 - Current
CUSTOMER SERVICE TEAM LEADER
GLOBAL B2B CONSULTANCY
2017.01 - 2022.02
PAYMENT OFFICER
BIG CAT SOFWARE SOLUTION
2016.02 - 2016.11
BRANCH MANAGER
COM TAM THUAN KIEU CO., LTD
2010.12 - 2016.01
Intermediate Professional Education Diploma - Accounting And Finance
CONG THUONG COLLEGE
2008.02 - 2010.07
BRAND MANAGER
NHAT NAM CO.,LTD
2008.01 - 2010.11
High School Diploma -
TRAN HUU TRANG HIGH SCHOOL
2004.09 - 2007.05
TRAN BOI CO JUNIOR SCHOOL
2001.09 - 2004.05
MINH DAO PRIMARY SCHOOL
1995.09 - 2000.05