Danielle Faith F Romero
Cebu City,D Pearl Residences, Phase 3 Lamac, Consolacion
Summary
To secure position that leverages strong organizational skills, educational background, and ability to collaborate effectively.
Overview
11
11
years of professional experience
Work History
Product Specialist
Newfold Digital
Cebu, Philippines
09.2018 - 03.2026
- Assisted in managing website security measures.
- Supported troubleshooting of domain issues, hosting, email, and WordPress functionalities.
- Aided in resolving various website-related problems.
Customer Service Representative
Teletech
Cebu, Philippines
08.2015 - 08.2018
- Assisted customers with billing inquiries.
- Supported resolution of escalation cases.
- Facilitated sales activities.
Trainee
eperformax call center
06.2015 - 11.2015
- Assisted with billing inquiries and provided technical support for clients.
- Facilitated escalation processes to resolve customer issues promptly.
- Supported team members in maintaining account service standards.
On-Call Chef
Monde Nissin
03.2015 - 06.2015
- Led enforcement of health and safety standards for food storage, preparation, and handling.
- Established comprehensive standards for cooking, garnishing, and presentation of food.
- Oversaw food safety inspections, ensuring strict hygiene compliance in the kitchen.
- Conducted engaging cooking demonstrations to showcase food products and drive increased sales.
Education
University of Southern Philippines - Culinary Arts, Barista
University of Southern Philippines
Cebu City03-2015
Cebu Doctors’ University - Respiratory Therapy
Cebu Doctors’ University
Mandaue City01-2014
College - Physical Therapy
Velez College
Cebu City01-2012
Secondary -
Colegio de la Inmaculada Concepcion
Cebu City01-2010
Elementary -
Colegio de la Inmaculada Concepcion
Cebu City01-2005
Skills
- Verbal and personal communication
- Attention to detail
- Self-motivation
- Initiative
- High energy
- Adaptability
- Pressure management
- Computer literacy
- Customer relationship management
- Influential presentation
- Escalation resolution
- Problem solving
- Customer service
- Results-driven approach
Personal Information
- Age: 34
- Citizenship: Filipino
- Married
Timeline
Product Specialist
Newfold Digital
09.2018 - 03.2026
Customer Service Representative
Teletech
08.2015 - 08.2018
Trainee
eperformax call center
06.2015 - 11.2015
On-Call Chef
Monde Nissin
03.2015 - 06.2015
University of Southern Philippines - Culinary Arts, Barista
University of Southern Philippines
Cebu Doctors’ University - Respiratory Therapy
Cebu Doctors’ University
College - Physical Therapy
Velez College
Secondary -
Colegio de la Inmaculada Concepcion
Elementary -
Colegio de la Inmaculada Concepcion