DANIELLE MARIE C. BONCODIN
Customer Associate
Naga City
Summary
Looking into transition to new field after developing valuable skills in fast-paced, customer-centric environment. Proven ability to handle various customer needs and resolve issues with calm, professional demeanor. Looking to leverage these transferable skills to make positive impact in new career path.
Overview
6
6
years of professional experience
Work History
Customer Associate- Bank Teller
Land Bank of the Philippines
09.2022 - Current
- Accommodate cash related transactions such cash deposit, cash withdrawal, check encashment, check deposit, and foreign deposit and withdrawal
- Answer clients' queries about the bank's products and services
Customer Associate
LBP Resources and Development Corporation- LANDBANK
02.2021 - 09.2022
- Open accounts for the newly registered PhilSys clients
- Answer queries about the prepaid account being offered to the clients
Customer Service Representative
Stellar Philippines Inc.
10.2020 - 01.2021
- Customer Care Support via inbound calls for Australian telecon account
- Answer queries of customer about their accounts
- Explain the inclusions of their monthly bill
- Update details on the account and track order made online or via call
Pilgrimage Sales Coordinator
The Pilgrims’ Center- Executive Resources Inc.
07.2019 - 06.2020
- Assist to passengers’ queries and requests regarding the pilgrimages
- Handle local and international pilgrimages such as in Batanes, Holy Land, and Jordan
- Oversee the documents needed in the pilgrimage; prepare the travel kits to be given to the passengers
- Quotes FIT bookings; oversee the availability of flights using Amadeus (basic ticketing)
Education
Bachelor of Science - Travel Management
University of Santo Tomas
Skills
* Fluent in English, Tagalog, and Bikol
* Complaint resolution
* Communication skills
* Customer relations
* Teamwork and collaboration
* Active learning
* Computer skills
Timeline
Customer Associate- Bank Teller
Land Bank of the Philippines
09.2022 - Current
Customer Associate
LBP Resources and Development Corporation- LANDBANK
02.2021 - 09.2022
Customer Service Representative
Stellar Philippines Inc.
10.2020 - 01.2021
Pilgrimage Sales Coordinator
The Pilgrims’ Center- Executive Resources Inc.
07.2019 - 06.2020
Bachelor of Science - Travel Management
University of Santo Tomas
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