Danielle Duco
Customer Service Representative
Tarlac City, Province Of Tarlac
Summary
Committed to delivering exceptional customer service and exceeding sales goals.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Manager
Upwork.com
08.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Customer Service Representative
Sutherland Global Services
07.2019 - 08.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - AB- Psychology : Undergraduate
Tarlac State University
Tarlac City, Province Of Tarlac, Philippines 04.2001 -
SHS - Humanities And Social Sciences
Interworld Asian Institute Inc.
Moncada, Philippines 04.2001 -
Skills
Account management
Teamwork and collaboration
Account development
Customer service
Client relationship management
Business development
Customer relationships
Goals and performance
Customer relationship management (CRM)
Team Training
Client relations
Certification
Amazon Seller VA
Timeline
Amazon Seller VA
12-2021
Account Manager
Upwork.com
08.2021 - Current
Customer Service Representative
Sutherland Global Services
07.2019 - 08.2021
Bachelor of Arts - AB- Psychology : Undergraduate
Tarlac State University
04.2001 -
SHS - Humanities And Social Sciences
Interworld Asian Institute Inc.
04.2001 -
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