Danielle Caaya
Senior Care Representative | SME | POC
Taguig, Metro Manila
Summary
Patient Services Professional with expertise in customer support and team leadership. Enhanced patient and client experiences through effective process improvements and operational efficiency initiatives. Committed to exceptional service delivery and fostering strong communication and team collaboration.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Conifer Health
08.2023 - 09.2026
- Facilitated patient check-in and registration processes, ensuring accurate information collection.
- Trained new staff on operational procedures and system usage for optimal performance.
- Implemented process improvements that reduced wait times and enhanced patient experience.
- Led team meetings to discuss workflow enhancements and share best practices among staff members.
- Analyzed real-time workforce data to optimize staffing levels and improve service delivery.
Customer Service Representative
Teleperformance
07.2021 - 07.2023
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Education
Bachelor of Science - Office Administration
Cavite State University
Imus, Philippines 05.2001 -
Skills
Customer service
Bilingual communication
Multitasking and organization
Team leadership
Problem-solving
Fluent in English
Verbal and written communication
Strong interpersonal skills
Timeline
Patient Service Representative
Conifer Health
08.2023 - 09.2026
Customer Service Representative
Teleperformance
07.2021 - 07.2023
Bachelor of Science - Office Administration
Cavite State University
05.2001 -