Daniella Maxine Dario
Subject Matter Expert | Customer Service Representative
Manila
Summary
Experienced in handling administrative tasks, communication, and time management, I am a detail-oriented Virtual Assistant. With a background in these areas, I possess the necessary skills to excel in a Virtual Assistant position. Applying organizational and communication abilities, I aim to contribute to enhanced workflow and help achieve business objectives. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Concentrix
3 2019 - 09.2020
- Part Time Call Center Agent Day Shift
- Works from 5AM to 11AM from Tuesday to Thursday, 5AM to 9AM during Fridays and from 10PM-5AM during Saturdays
- Make calls overseas to do a survey that helps improve the quality of services given to customers by the company's clients.
Customer Service Agent
24-7 Intouch
09.2020 - 10.2022
- Full Time Call Center Agent Night Shift, Works from 12 AM to 9 AM from Sunday to Thursday
- Handles Airbnb Payment requests for damages on a rental place through emails as the main communication.
Customer Service Agent
Concentrix
10.2022 - 12.2022
- Full Time Call Center Agent Handling Technical support for a telecommunications company rendering 8 hours on a shifting schedule, 5 days a week
- Responsibilities: Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software
- Speaking to customers to quickly get to the root of their problem
- Providing timely and accurate customer feedback
- Talking customers through a series of actions to resolve a problem
- Following up with clients to ensure the problem is resolved
- Replacing or repairing the necessary parts
- Supporting the roll-out of new applications
- Providing support in the form of procedural documentation
- Managing multiple cases at one time
- Testing and evaluating new technologies
- Conducting electrical safety checks on equipment.
Sales Agent
Concentrix
12.2022
- Full Time Call Center Agent (Chat Agent) Handling Sales for a Home Improvement Account rendering 8-9 hours on a shifting schedule, 5 days a week
- Responsibilities: Help Customers with placing orders on behalf of them using internal tools
- Sales advice and guidance
- Product availability Questions
- Price Match Validation (Pre-Purchase)
- Website navigation and self-serve education
- Educate customer on Lowe's offerings (LPP, Military Discount, LAC, etc.)
Subject Matter Expert (SME)
Concentrix
01.2023 - 03.2024
- Promoted to SME within 3 weeks after training
- In position to provide expertise to fill knowledge gaps on an account, a project, or within a company
- Responsibilities: Working with company leadership to define project objectives, processes, policies, procedures, and rules
- Explaining policy implementation to fellow team members
- Getting management approval or approving alterations in rules, procedures, and policies
- Informing agents regarding project goals and expected deliverables
- Resolving project-related problems within their area of expertise
- Fact-checking other professionals on the project to ensure data and information accuracy
- Providing feedback to project team throughout creation, testing and rollout of deliverables
- Working with company leadership to create testing scenarios and validate test results
- Performing user-acceptance testing at the end of the project
- Validating deliverables produced by a project or company
- Creating project-related documentation and training manuals
- Teaching or training project employees
- Communicating with company stakeholders regarding project progress.
Customer Service Representative
Peak Outsourcing
03.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Elementary Education -
Lapu-Lapu Elementary School
Elementary Education - undefined
Candon South Central School
High School Education - undefined
St. Joseph Institute
Bachelor of Science in Architecture - undefined
Far Eastern University
Bachelor of Fine Arts Major in Advertising Arts - undefined
Far Eastern University
Skills
Proficient Microsoft Office Suite (Word, Excel, PowerPoint)
Familiarity with project management tools and communications platforms
Excellent verbal and written communication skills
Drafting emails, creating reports, and handling client communication
Maintaining confidentiality and professionalism in communications
Effective multitasking abilities
Proven ability to meet deadlines and prioritize tasks efficiently
Customer Service
Call Control
Complaint Handling
Information Verification
Case Management
Empathetic and genuine
Outstanding communication skills
Live chat support
Call center experience
Typing Speed
Inbound Customer Service
Websites
References
Available upon request
Artworks
- Some of my Art Works is Exhibited in Recto Made 3-4
- Participated in GSIS Painting Contest 2017
- Participated in Manila Bulletin Sketchfest 2016 and 2017
- Participated in Dong-A Pen Sketch Contest 2016
- Participated in Art in the Park 2015
Timeline
Customer Service Representative
Peak Outsourcing
03.2024 - Current
Subject Matter Expert (SME)
Concentrix
01.2023 - 03.2024
Sales Agent
Concentrix
12.2022
Customer Service Agent
Concentrix
10.2022 - 12.2022
Customer Service Agent
24-7 Intouch
09.2020 - 10.2022
Customer Service Agent
Concentrix
3 2019 - 09.2020
Elementary Education -
Lapu-Lapu Elementary School
Elementary Education - undefined
Candon South Central School
High School Education - undefined
St. Joseph Institute
Bachelor of Science in Architecture - undefined
Far Eastern University
Bachelor of Fine Arts Major in Advertising Arts - undefined
Far Eastern University
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