Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Daniella Joy Guinto

Daniella Joy Guinto

Non Voice Technical Support Representative
Block 6 Lot 22 Felman Subdivision, Brgy. Calulut, City Of San Fernando, Pampanga

Summary

Determined Technical Support Representative with dedication to quality and accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Equipped with analytical skills, attention to detail, and commitment to continuous improvement. Eager to contribute to team success and further develop professional skills.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Non Voice Technical Support Representative

Exacot Philippines
Angeles City, Pampanga
01.2023 - Current
  • Delivered exceptional customer service to over 70 customers per day by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Provided remote assistance to customers experiencing technical difficulties with patience and professionalism.
  • Managed challenging customer situations with diplomacy and professionalism.
  • Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
  • Continuously updated personal knowledge through self-study and reading updates regarding internal processes to better serve the needs of customers.

Elementary School Teacher

Department of Education, City Schools Division of City of San Fernando
City Of San Fernando, Pampanga
05.2018 - 01.2023
  • Handled 60 students and created child-centered learning environment characterized by consistent application of sound mental health and educational psychology practices.
  • Created, managed, and participated in variety of learning environments and activities to support opportunities for students to develop full potential and achieve learning objectives.
  • Identified characteristics, needs, abilities, and problems of each child through personal interaction and progress reports to optimize approaches.
  • Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.

Elementary School Teacher

Asian Montessori Center, Inc.
City Of San Fernando, Pampanga
03.2017 - 05.2018
  • Provided warm, supportive environment for developing academic, social, and emotional growth to over 80 students.
  • Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
  • Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance.
  • Communicated student progress, academic difficulties, or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.

Education

Bachelor of Elementary Education - General Education

Holy Angel University
Angeles City, Pampanga
06.2013 - 04.2017

Skills

Quality assurance

Attention to detail

Documentation and reporting

Compliance

Adaptability and flexibility

Team collaboration

Certification

Licensed Professional Teacher

Timeline

Non Voice Technical Support Representative

Exacot Philippines
01.2023 - Current

Elementary School Teacher

Department of Education, City Schools Division of City of San Fernando
05.2018 - 01.2023

Elementary School Teacher

Asian Montessori Center, Inc.
03.2017 - 05.2018

Bachelor of Elementary Education - General Education

Holy Angel University
06.2013 - 04.2017

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Daniella Joy GuintoNon Voice Technical Support Representative