Daniel John Yusi
IT Professional
PH
Summary
A hardworking and resourceful individual that has time management abilities. Driven to learn quickly and with advanced computer proficiency. Accustomed to managing IT projects, and supporting various departments with IT tools and applications, bringing forth a motivated attitude and the ability to establish strong and productive relationships with other company members.
Overview
4
4
years of professional experience
7
7
Certifications
Work History
Systems Technician
Booth & Partners
02.2024 - 12.2025
- ITSM Tools & Ticket Management: Managing ITSM platforms such as ServiceNow, ConnectWise, and NinjaRMM for efficient ticket handling, automation, monitoring, and incident escalation across distributed environments.
- Active Directory Administration: AD management, including user provisioning, group/OU structuring, password resets, authentication troubleshooting, and enforcing access/security standards.
- Microsoft 365 Administration: Skilled in administering M365 services, including but not limited to:
Entra ID: Identity management, conditional access, and role assignments
Azure: Resource access, permissions, and security policies
Exchange Online: Mailbox creation, distribution groups, message trace, policies
SharePoint Online: Site permissions, access control, content management
User MFA: Setup, authentication troubleshooting, reset and enforcement - End-User Support & Remote Technical Assistance: Delivered comprehensive remote support covering device diagnostics, software troubleshooting, call-based issue handling, and real-time resolution of critical user incidents.
- Server Maintenance & High-Priority Incident Handling: Server monitoring, log reviews, patch coordination, performance analysis, and responding to high-impact alerts to minimize downtime.
- RMM Monitoring & Automation (NinjaRMM): Monitoring and managing servers and workstations through NinjaRMM alerts, including remediation tasks, scripting, maintenance automation, and proactive issue prevention.
- Incident Management for MSP/ISP: Handling high-severity incidents, integrating clear communication, rapid troubleshooting, and escalation management to ensure minimal client disruption.
- Network Troubleshooting & Diagnostics: Troubleshooting connectivity issues such as VPN failures, authentication errors, routing problems, and system-level performance concerns across multi-site environments.
Network Administrator/ Infra Support
TIPCO Estates Corporation
10.2022 - 09.2023
- Network Management and Optimization: Designed, deployed, and maintained data networks, voice communication, and video infrastructure. Utilized monitoring tools and trend analysis reports to identify and address network performance issues promptly.
- Managing User Access: Enforced security policies for defined and monitored access controls, ensuring only authorized personnel had appropriate access.
- Remote Support and Site Issue Resolution: Efficiently delivered remote infrastructure support via VPN, rapidly diagnosing and resolving issues to minimize downtime, while consistently addressing and resolving tickets to maintain continuous functionality of designated network equipment and computers.
- Technical Expertise and Collaboration: Possessing comprehensive expertise in OSI, TCP/IP, routing protocols, DNS, DHCP, firewalls, VPNs, and VLANs, along with a strong grasp of Wireless controllers, APS, ACL, Load Balancers, switches, routers, and firewalls, VOIP/ PBX, collaborated effectively with cross-functional teams to ensure the success of network-related projects.
IT Associate/ Assistant Project Manager (Intern)
Oikos Technologies
01.2022 - 10.2022
- Hold meetings with clients to produce and design the desired product while managed the Company's cloud and network infrastructure and end devices.
- Remote
- Achievements/Tasks
Education
Bachelor of Science - Information Technology Major in Networking Administration
Tarlac State University
Tarlac City, Province Of Tarlac, Philippines07.2022
Skills
Office365
ACHIEVEMENTS
Dean's Lister A.Y. 2021-2022 2nd Semester (06/2022)
KNOWN TECHNOLOGIES
- VMWare/ ESXi / Hyper V Manager
- Cisco Meraki / Sophos / Pfsense
- ZABBIX / Cacti
- Ubiquiti / UISP
- Grandstream / RingCentral / Sasboss / Cisco Webex
- Windows Server / Windows 7-11
- Linux / Ubuntu
- ADManager Plus / ServiceNow
- ConnectWise/ NinjaRMM
- IT Glue
Certification
Scrum Foundation Professional Certificate (SPCF) (06/2020)
Timeline
Systems Technician
Booth & Partners
02.2024 - 12.2025
Network Administrator/ Infra Support
TIPCO Estates Corporation
10.2022 - 09.2023
IT Associate/ Assistant Project Manager (Intern)
Oikos Technologies
01.2022 - 10.2022
Bachelor of Science - Information Technology Major in Networking Administration
Tarlac State University