Daniel Chin Wei Keen
Summary
Results-driven professional with extensive experience in casino junket services, VIP client relations, baccarat operations, financial transactions, public relations, business management, and real estate. Experienced in serving high-value clients, managing client accounts, coordinating with casino management, and leading teams to maintain smooth operations and high service standards.
Overview
5
5
Languages
20
20
years of professional experience
Work History
Junket Services Executive Host
HANN Casino
03.2025 - Current
- Hosted VIP and high-value casino clients, ensuring personalised service that enhanced client experience.
- Build and maintain strong client relationships to support loyalty, retention, and overall guest satisfaction.
- Coordinate client needs with casino operations and relevant internal teams to ensure smooth service delivery.
- Coordinated junket services and daily VIP activities, prioritising professionalism and discretion to foster trust.
- Provided exceptional service to clients, strengthening relationships for future engagement.
Baccarat Insurance & Public Relations Manager
Casa World Junket
07.2021 - 02.2025
- Delivered insurance services to baccarat players, ensuring accurate application and timely payout management.
- Oversaw client accounts, monitored win/loss outcomes, and facilitated high-stakes financial transactions.
- Acted as a public relations liaison for VIP clients, ensuring top-tier service and personalized experiences.
- Cultivated and maintained strong client relationships to enhance customer loyalty and trust.
- Facilitated communication between clients and casino management, ensuring smooth operations.
- Supervised a team, delegating tasks and ensuring smooth operations to meet client needs and uphold service standards.
Managing Director
True Harmony Sdn Bhd
01.2012 - 01.2020
- Directed overall business strategy and operations for a health and beauty company.
- Managed sales, marketing, and customer service teams to enhance client satisfaction and support business growth.
- Oversaw financial management, including budgeting, forecasting, and profit/loss analysis.
- Developed strategic partnerships with suppliers, clients, and stakeholders to strengthen business relationships.
- Ensured compliance with industry regulations while upholding service quality standards.
Real Estate Agent
WCT Realtor
01.2007 - 01.2013
- Facilitated property sales and rentals, specialising in residential and commercial real estate.
- Conducted market research, provided property valuations, and advised clients on investment opportunities.
- Negotiated contracts and closed deals, ensuring favourable terms for clients.
- Built and maintained a network of clients and industry contacts to generate leads and referrals.
- Managed all aspects of property transactions, from initial consultation to final sale.
Education
St. Paul High School -
Skills
- Client relations
- Junket services
- Baccarat insurance
- Account management
- Public relations
- Business strategy
- Contract negotiation
- High-Stakes Client Engagement
Languages
English
Mandarin
Cantonese
Hakka
Bahasa Melayu
Custom
Available upon request
Timeline
Junket Services Executive Host
HANN Casino
03.2025 - Current
Baccarat Insurance & Public Relations Manager
Casa World Junket
07.2021 - 02.2025
Managing Director
True Harmony Sdn Bhd
01.2012 - 01.2020
Real Estate Agent
WCT Realtor
01.2007 - 01.2013