Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Daniel Reaney

Manila

Summary

Experienced supervisor professional with an extensive background in Customer Service and Operations, and a solid history of achievement in operations and administration management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include training and development, client relations and analytical thinking, as well as excellent communication and time management skills. Goal-oriented Operations Director with extensive history of streamlining procedures to optimize productivity and revenue. Well-organized and proactive with hands-on and resourceful style. Knowledgeable about recruitment, regulatory compliance and inventory management. Focused Operations Director with high success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.

Overview

26
26
years of professional experience

Work History

Senior Operations Director

Telrcom Solutions
Manila
2023.11 - Current
  • Manages organizational development strategies and processes

Operations Manager

VXI
Manila
2023.06 - 2023.11
  • Managed end-to-end operations for a team of 150+ employees

Senior Officer

KMC
Manila
2021.10 - 2023.06
  • Manage day-to-day operation of the Operations Team

Supervisor

THE RESULTS COMPANIES
Manila
2018.04 - 2021.10
  • Led current team to rank #1 on site for quarter

Head of Operations

LEARNTALK
Manila
2017.03 - 2018.04
  • Oversaw and reviewed the implementation of courses

Operations Supervisor

FRESCOVERDE
Manila
2015.01 - 2017.03
  • Devised, deployed, and monitored processes to boost long-term business success

Team Leader

MBNA
Chester
2011.03 - 2014.12
  • Supervised a group of agents handling voice, email, and / or chat support

Office Supervisor

DEESIDE COLLEGE
Connahs Quay
1998.10 - 2011.03
  • Supervised and coordinated the daily activities and operations of the office

Education

Bachelor’s degree Business Administration - undefined

Deeside College

Skills

Managed large teams of staff from different disciplines

Excellent verbal and written communication skills

An accomplished people manager who champions both individuals and teamwork

Skilled in call center operations

Training development aptitude

Adherence to high customer service standards

Customer service management

Operations Management

Timeline

Senior Operations Director

Telrcom Solutions
2023.11 - Current

Operations Manager

VXI
2023.06 - 2023.11

Senior Officer

KMC
2021.10 - 2023.06

Supervisor

THE RESULTS COMPANIES
2018.04 - 2021.10

Head of Operations

LEARNTALK
2017.03 - 2018.04

Operations Supervisor

FRESCOVERDE
2015.01 - 2017.03

Team Leader

MBNA
2011.03 - 2014.12

Office Supervisor

DEESIDE COLLEGE
1998.10 - 2011.03

Bachelor’s degree Business Administration - undefined

Deeside College
Daniel Reaney