Experienced supervisor professional with an extensive background in Customer Service and Operations, and a solid history of achievement in operations and administration management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include training and development, client relations and analytical thinking, as well as excellent communication and time management skills. Goal-oriented Operations Director with extensive history of streamlining procedures to optimize productivity and revenue. Well-organized and proactive with hands-on and resourceful style. Knowledgeable about recruitment, regulatory compliance and inventory management. Focused Operations Director with high success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Managed large teams of staff from different disciplines