Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Daniel Reaney

Manila

Summary

Experienced supervisor professional with an extensive background in Customer Service and Operations, and a solid history of achievement in operations and administration management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include training and development, client relations and analytical thinking, as well as excellent communication and time management skills. Goal-oriented Operations Director with extensive history of streamlining procedures to optimize productivity and revenue. Well-organized and proactive with hands-on and resourceful style. Knowledgeable about recruitment, regulatory compliance and inventory management. Focused Operations Director with high success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.

Overview

26
26
years of professional experience

Work History

Senior Operations Director

Telrcom Solutions
Manila
11.2023 - Current
  • Manages organizational development strategies and processes

Operations Manager

VXI
Manila
06.2023 - 11.2023
  • Managed end-to-end operations for a team of 150+ employees

Senior Officer

KMC
Manila
10.2021 - 06.2023
  • Manage day-to-day operation of the Operations Team

Supervisor

THE RESULTS COMPANIES
Manila
04.2018 - 10.2021
  • Led current team to rank #1 on site for quarter

Head of Operations

LEARNTALK
Manila
03.2017 - 04.2018
  • Oversaw and reviewed the implementation of courses

Operations Supervisor

FRESCOVERDE
Manila
01.2015 - 03.2017
  • Devised, deployed, and monitored processes to boost long-term business success

Team Leader

MBNA
Chester
03.2011 - 12.2014
  • Supervised a group of agents handling voice, email, and / or chat support

Office Supervisor

DEESIDE COLLEGE
Connahs Quay
10.1998 - 03.2011
  • Supervised and coordinated the daily activities and operations of the office

Education

Bachelor’s degree Business Administration - undefined

Deeside College

Skills

Managed large teams of staff from different disciplines

Timeline

Senior Operations Director

Telrcom Solutions
11.2023 - Current

Operations Manager

VXI
06.2023 - 11.2023

Senior Officer

KMC
10.2021 - 06.2023

Supervisor

THE RESULTS COMPANIES
04.2018 - 10.2021

Head of Operations

LEARNTALK
03.2017 - 04.2018

Operations Supervisor

FRESCOVERDE
01.2015 - 03.2017

Team Leader

MBNA
03.2011 - 12.2014

Office Supervisor

DEESIDE COLLEGE
10.1998 - 03.2011

Bachelor’s degree Business Administration - undefined

Deeside College
Daniel Reaney