Programming
Daniel Joseph S. Chua
Electronics Engineer
Sta. Rita
Summary
Licensed Electronics Engineer with over 12 years of successful experience in Customer Support and Sales in the Medical Industry.
Professional with significant technical support background. Skilled in troubleshooting, problem-solving, and delivering effective solutions. Strong focus on team collaboration and achieving results. Known for adaptability, reliability, and excellent communication. Recognized consistently for performance excellence and contributions to the company.
Overview
13
13
years of professional experience
Work History
Technical Support Associate
Vets Choice Radiology
11.2021 - Current
- Installation and configuration of software.
- Provide training to new clients.
- Responded to customer inquiries and provided technical assistance over phone, chat and email, ensuring a high level of client satisfaction and retention.
- Utilized remote assistance tools to diagnose and resolve technical issues, minimizing downtime for clients.
- Following up with clients to ensure that the problem is resolved.
- Maintained detailed records of customer interactions and resolutions, facilitating data-driven improvements in support processes.
- Educated clients on best practices for software usage, enabling them to maximize productivity and minimize disruptions.
- Collaborate with Level 2 support and Development Team to escalate complex issues when necessary.
- Provide assistance with the Internal Team.
Engineering Specialist
IDS Medical Systems Philippines, Inc.
04.2021 - 10.2021
- Prospect and qualify new sales lead
- Present, promote and sell services to existing and potential customers based on their needs.
- Establish, develop and maintain positive business and customer relationship.
- Negotiate prices and terms and prepare the contract proposal.
- Keeps management informed by submitting activity and result reports.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Product Specialist
Patient Care Corporation
01.2019 - 03.2021
- Communicate with customers to understand needs and recommend appropriate solutions.
- Work to develop network by identifying and pursuing new leads, attending industry events (PCR, PART, etc.) and building rapport with clients.
- Create professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Conduct on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Conduct Application Trainings for Rad Techs, Radiologists and IT personnel.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Trained and provided coaching to 3 Sales Representative.
Territory Sales Representative
Patient Care Corporation
10.2016 - 12.2018
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Researched potential clients and markets to prepare for appointments.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Set up appointments with potential and current customers to promote new products and services.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Used consultative sales approach to understand and meet customer needs.
- Upsold and closed customer sales by driving product benefits around client needs.
- Exceeded established sales goals and increased client retention.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Technical Support Engineer
Patient Care Corporation
03.2013 - 09.2016
- Conducted Site Inspection for the installation of equipment
- Inspection of the equipment before the schedule of the delivery to the customer.
- Installation and repair of Carestream Automatic Processor, CR, DR, DV Printer and PACS on clients' premises.
- Performed periodic maintenance of systems and equipment.
- Engaged in first-level support for customers requiring routine support and troubleshooting and patiently walked individuals through basic troubleshooting tasks.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Conducted Product Demo and Application Training
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Earned recognition from management for consistently delivering exceptional service quality.
Education
Bachelor of Science - Electronics Engineering
Don Honorio Ventura Technological State University
03.2012
Skills
Technical support
Accomplishments
Patient Care Corporation
- 2013 - Rookie of the Year
- 2014 - Engineer of the Year
- 2014 - Fantastic Four Awardee
- 2015 - Engineer of the Year
- 2019 - Specialist of the Year
- 2019 - Employee of the Year (Sales)
Interests
Design (Photoshop, Canva)
Timeline
Technical Support Associate
Vets Choice Radiology
11.2021 - Current
Engineering Specialist
IDS Medical Systems Philippines, Inc.
04.2021 - 10.2021
Product Specialist
Patient Care Corporation
01.2019 - 03.2021
Territory Sales Representative
Patient Care Corporation
10.2016 - 12.2018
Technical Support Engineer
Patient Care Corporation
03.2013 - 09.2016
Bachelor of Science - Electronics Engineering
Don Honorio Ventura Technological State University
Language
Filipino - Native
English - Advanced
Trainings
- 2013 – Ortho Clinical Diagnostics
Vitros 250/350 Chemistry Training
Vitros ECi Training
- 2014 – Carestream Singapore
Vue PACS System Administration Training
- 2014 – Carestream Philippines
Directview Classic CR/Vita/Image Suite Training
Dryview Printer Training
- 2015 – Carestream Singapore
Carestream PACS – Red Belt Class
Carestream PACS – Green Belt Class
- 2019 – Carestream Malaysia
Carestream XRS and X-Ray Machines Sales Training
- 2019 – Philips Singapore
Philips PACS – Pre-Sales and Application Training