Daniel Hernandez
N/A
Makati
Summary
With a proven track record, I excel in customer service and back-office operations, blending data entry expertise with exceptional communication skills. Achieved significant improvements in customer loyalty and operational efficiency, demonstrating a strong work ethic and attention to detail. Skilled in multitasking and time management, I consistently exceed performance metrics.
Overview
18
18
years of professional experience
Work History
Back Office Associate
Acquire BPO
04.2023 - 11.2023
- Maintained accurate records of inventory levels, ensuring proper stock management and order fulfillment.
- Managed confidential client information with utmost care, ensuring data privacy and security.
- Proactively identified potential risks associated with transactions which helped avoid costly errors.
- Developed relationships with external vendors, negotiating contracts to secure better pricing and terms.
Customer Service Representative
Foundever
10.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Ibex Philippines
09.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Chat Representative
Teleperformance Center Ayala
09.2020 - 10.2021
- Met or exceeded performance metrics for response time, issue resolution, and customer satisfaction ratings regularly.
- Maintained detailed records of customer interactions for reference in future support scenarios.
- Promoted additional products or services when appropriate, contributing to company revenue growth.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries via chat platform.
- Resolved customer complaints effectively, resulting in increased customer loyalty and retention.
- Handled high-volume chat interactions during peak hours while maintaining a professional demeanor at all times.
Makeup Artist
Ringside Bar And Cocktail Lounge
02.2009 - 03.2020
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Demonstrated and explained use of different beauty products to educate customers.
- Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Answered phone calls and emails to schedule client appointments.
Service Crew Member
Jollibee
09.2005 - 07.2006
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Maintained a clean and organized work environment for improved customer experiences.
- Collaborated with team members to meet high standards of service during peak hours.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
Education
High School Diploma -
Fort Bonifacio High School
Makati City, Metro Manila, Philippines 05.2001 -
Skills
Attention to detail
Collaboration
Communication
Customer Service
Multitasking
Time Management
Attention to detail
Database Maintenance
Research and analysis
Data entry expertise
Document Management
Work Ethic
Timeline
Back Office Associate
Acquire BPO
04.2023 - 11.2023
Customer Service Representative
Foundever
10.2022 - 05.2023
Customer Service Representative
Ibex Philippines
09.2021 - 10.2022
Customer Service Chat Representative
Teleperformance Center Ayala
09.2020 - 10.2021
Makeup Artist
Ringside Bar And Cocktail Lounge
02.2009 - 03.2020
Service Crew Member
Jollibee
09.2005 - 07.2006
High School Diploma -
Fort Bonifacio High School
05.2001 -
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