DANIEL JOSE DE LUQUE
Grange
Summary
Dynamic and results-driven Sales Assistant with extensive experience in retail operations and customer service. Proven track record in order fulfillment, stock management, and timely delivery. Thrives in fast-paced environments, leads teams, and ensures exceptional customer satisfaction. Prioritizes tasks effectively, handles manual operations, and upholds high service standards. Known for strong organizational skills, attention to detail, and commitment to team success. Seeks to leverage expertise and leadership abilities in a challenging retail role to drive sales and enhance the customer experience.
Overview
5
5
years of professional experience
Work History
SENIOR SALES ASSISTANT
HYPE DC
04.2023 - Current
- Delivered outstanding customer service by assisting with product inquiries, locating items, and providing support both in-store and over the phone
- Excelled in a dynamic environment, maintaining a positive demeanour and effective service under pressure
- Built rapport with customers through active listening, personalized recommendations, and attentive support
- Contributed to store operations by receiving, stocking, and managing merchandise to ensure a well-organized and customer-friendly environment
- Trained and mentored new team members on best practices, including customer service techniques and safety procedures
- Managed and optimized inventory processes, including unpacking, repacking, and preparation for shipment
- Operated store equipment safely and efficiently, adhering to safety protocols to maintain a secure work environment
Seasonal Casual - MAIL & PARCEL PROCESSING
Australia Post
10.2024 - 12.2024
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
CUSTOMER SERVICE AGENT
CITY FURNITURE - LEAN SOLUTIONS GROUP
10.2021 - 04.2023
- Outbound calls to technicians, showrooms/sales associates and intern departments
- Inbound customer service calls - Send certificate of insurance for deliveries - Inform customers via SMS about their ETA and backordered products
- Handling customers claims submitted through the website
VERIFICATION EXPERT/AGENT
JUMIO SAS
03.2020 - 10.2021
- Verifying and validating documents such as passports, ID documentation, bank statements and others
- Verify valid and legally approved documents
- Report manipulated, digital, a copy, blurred and illegible documents
Education
Law -
Universidad Del Atlántico
Barranquilla, Colombia12.2023
General english - Advance level
International House
Adelaide, SA10.2023
Law - Welfare, Equity and Human Rights
Universidad de los Andes
09.2020
Skills
- Customer service
- POS System
- Sales Techniques
- Multitasking
- Product knowledge
- Closing reports
- Inbound calls
- Team Leadership
- Data entry
- Handling claims
- Emails tasking
Timeline
Seasonal Casual - MAIL & PARCEL PROCESSING
Australia Post
10.2024 - 12.2024
SENIOR SALES ASSISTANT
HYPE DC
04.2023 - Current
CUSTOMER SERVICE AGENT
CITY FURNITURE - LEAN SOLUTIONS GROUP
10.2021 - 04.2023
VERIFICATION EXPERT/AGENT
JUMIO SAS
03.2020 - 10.2021
Law -
Universidad Del Atlántico
General english - Advance level
International House
Law - Welfare, Equity and Human Rights
Universidad de los Andes
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