Daniel Antoque

Assist the Department of Transportation (DOTr) in implementing the Resettlement Action Plan and associated activities. This includes tasks such as issuing Notices of Taking, collecting documents from affected landowners, conducting due diligence for unlocated landowners, providing assistance with joint landlocked validation, conducting surveys for community facilities, and coordinating with government and private institutions. Ensure that necessary steps are taken to offer assistance in buying and compensating affected landowners.

In my role as an escalation specialist, I am tasked with providing effective assistance or solutions to customers who file complaints about various issues related to their delivered products. These concerns may include damage during product delivery, receiving the wrong product, expired items, and more. My responsibilities go beyond just escalating customer complaints; I also engage with them directly. I communicate with customers, address their grievances, and provide vouchers supplied by the company as a way to alleviate their dissatisfaction with the products they have received. This proactive approach aims to ease their frustrations and build a positive resolution to their concerns

In my role as administrative staff at Spicae Marketing, I focused on credit card sales. My duties encompassed screening and encoding papers using Microsoft Excel. When the banks provided reports on approvals, declines, and pending statuses, I edited and organized the information. This involved sorting the reports, arranging client statuses, and identifying their names in our daily transmittal. I attributed the names to the corresponding agents or tie-ups. Following the editing process, I distributed the reports to our agents and tie-ups. Additionally, I occasionally addressed troubleshooting tasks for our PCs and networks.

Engaging in technical support services, my responsibilities encompass a diverse range of tasks. These include aiding users encountering technical issues, meticulously recording, and encoding the names of clients with precision, conducting thorough scans of identification documents, and actively participating in troubleshooting activities for computer systems. My multifaceted role involves not only resolving technical challenges but also ensuring meticulous documentation and efficient handling of client information through the encoding process. The meticulous scanning of IDs adds an additional layer of attention to detail, contributing to the overall integrity and security of our data management processes. In essence, my daily activities span a spectrum of technical support and administrative tasks, each requiring a dedicated focus on precision and problem-solving.