Danica Rosemarie Y. Portugal
Summary
Results-oriented professional with a strong focus on maximizing company output and productivity through exceptional customer service. Committed to aligning efforts with organizational missions and goals, ensuring client needs are met efficiently and professionally. Eager to leverage skills and experience to contribute positively to team dynamics and overall success. Passionate about fostering lasting relationships with clients while enhancing the company's reputation for excellence.
Overview
9
9
years of professional experience
Work History
Business Development Representative
Clark Outsourcing
10.2022 - Current
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
Learning and Development (LEAP) Supervisor
iQOR (RMS COLLECT PHILS. INC)
05.2021 - 05.2022
- Received promotion following superior performance as a Leap Mentor and POC for Leap Mentors.
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
Person in charge (POC) LEAP Mentor
iQOR (RMS COLLECT PHILS. INC)
11.2020 - 04.2021
- Supported newly promoted Leap Mentors' in daily tasks.
- Engaged mentors' in vocational learnings for basic duties and admin tasks
Learning and Development (LEAP) Mentor
iQOR (RMS COLLECT PHILS. INC)
02.2020 - 11.2020
- Supported new hires by providing product knowledge, positive scripting and best practices.
- Develop department's customer service procedures, polices and standards; handle customer escalations, investigate customer complaint's; find solutions.
Team of Experts
iQOR (RMS COLLECT PHILS. INC)
02.2019 - 02.2020
- Selected to be part of the Team of Experts that assist elite customers from selected cities in the United States after demonstrating an ability to master resolving complex customer concerns flawlessly through active listening and one call resolution.
Team of Experts
ALORICA
01.2018 - 07.2018
- Selected to be part of the Team of Experts that assist elite customers from selected cities in the United States after demonstrating an ability to master resolving complex customer concerns flawlessly through active listening and one call resolution.
- Improved customer service by studying, evaluating, and re-designing processes/interactions.
Training Fundamentals Mentor
ALORICA
09.2017 - 01.2018
- Supported new hires by providing product knowledge, positive scripting and best practices.
- Develop department's customer service procedures, polices and standards; handle customer escalations, investigate customer complaint's; find solutions.
Customer Service Representative
ALORICA
09.2016 - 09.2017
- Provided great customer service
Education
Vocational - HOUSE KEEPING NCII (ALS Training Skill)
Teodora P. Tinio Learning Center
Baliuag, Angeles City04.2014
Secondary - undefined
Saint Anthony College of Technology
Mabalacat City, Pampanga01.2009
Primary - undefined
System Plus College Foundation
Baliuag, Angeles City01.2005
Skills
- Strong verbal and written communication
- Proficient in English and Tagalog
- Proficient in computer applications
- Strong interpersonal skills
- Detail-oriented professional
- Quick learner
- Diligent and detail-focused
- Prospective client outreach
References
Kevin, Dato, T-Mobile Sales Operations Manager, +63 956 566 5812, iQOR SM City Clark
Timeline
Business Development Representative
Clark Outsourcing
10.2022 - Current
Learning and Development (LEAP) Supervisor
iQOR (RMS COLLECT PHILS. INC)
05.2021 - 05.2022
Person in charge (POC) LEAP Mentor
iQOR (RMS COLLECT PHILS. INC)
11.2020 - 04.2021
Learning and Development (LEAP) Mentor
iQOR (RMS COLLECT PHILS. INC)
02.2020 - 11.2020
Team of Experts
iQOR (RMS COLLECT PHILS. INC)
02.2019 - 02.2020
Team of Experts
ALORICA
01.2018 - 07.2018
Training Fundamentals Mentor
ALORICA
09.2017 - 01.2018
Customer Service Representative
ALORICA
09.2016 - 09.2017
Secondary - undefined
Saint Anthony College of Technology
Primary - undefined
System Plus College Foundation
Vocational - HOUSE KEEPING NCII (ALS Training Skill)
Teodora P. Tinio Learning Center
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