DANICA MEE R. OCAMPO
Liloan City
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Transparent BPO
06.2023 - 09.2023
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Associate- Content Moderator
Alorica
03.2021 - 05.2022
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
- Elevated collaboration among moderator teams by actively participating in meetings, discussions, and information sharing sessions.
Customer Service Representative
Universaltechnology
01.2021 - 03.2021
- Created and maintained detailed database to develop promotional sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Technical Support Representative
Concentrix
06.2020 - 09.2020
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
Customer Service Representative
EPerformax Contact Centers & BPO
04.2020 - 05.2020
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Service Representative
Collabera Technologies Private
03.2020 - 04.2020
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Representative
Optum
01.2020 - 03.2020
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Teleperformance
04.2016 - 12.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Appointment Setter
La Vache Bleue Inc.
03.2015 - 04.2015
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
Education
Bachelor of Science - Bachelor of Elementary Education (BEEd)
University of Cebu Lapu-lapu & Mandaue
Lapu-Lapu City, Province Of Cebu, Philippines 04.2001 -
Bachelor of Science - Bachelor of Science in Hotel And Restaurant Manage
Mandaue City College
Mandaue City, Province Of Cebu, Philippines 04.2001 -
Skills
Complaint resolution
Call center experience
Product and service solutions
Building rapport
Customer service excellence
Timeline
Customer Service Representative
Transparent BPO
06.2023 - 09.2023
Customer Service Associate- Content Moderator
Alorica
03.2021 - 05.2022
Customer Service Representative
Universaltechnology
01.2021 - 03.2021
Technical Support Representative
Concentrix
06.2020 - 09.2020
Customer Service Representative
EPerformax Contact Centers & BPO
04.2020 - 05.2020
Customer Service Representative
Collabera Technologies Private
03.2020 - 04.2020
Customer Service Representative
Optum
01.2020 - 03.2020
Customer Service Representative
Teleperformance
04.2016 - 12.2018
Appointment Setter
La Vache Bleue Inc.
03.2015 - 04.2015
Bachelor of Science - Bachelor of Elementary Education (BEEd)
University of Cebu Lapu-lapu & Mandaue
04.2001 -
Bachelor of Science - Bachelor of Science in Hotel And Restaurant Manage
Mandaue City College
04.2001 -