Danica Lyn S. Gefes
Manila
Summary
To obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well with people and for the company.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work History
Workforce Real Time Analyst
Startek
05.2023 - 03.2024
- Processing orders offline.
- Optimized schedules, forecasts and other tools to present to management.
- Managed overtime, shift swaps, breaks and PTO requests.
Customer Service Representative
Startek
06.2020 - 05.2023
- Streamlined call center processes for improved efficiency and reduced wait times.
- Provided primary customer support to internal and external customers.
- Processed customer service orders promptly to increase customer satisfaction.
Technical Support Representative
Inspiro (formerly SPICRM)
07.2018 - 01.2019
- Handles satellite cable account
- Troubleshooting
- Identify and escalate priority issues
- Research required information using available resources.
Employee’s Assistant Officer
Philcare Manpower Services
01.2017 - 03.2018
- Responsible for the remittances every month of employees
- Payroll assistant.
Customer Relationship Marketing Representative
24/7 Customer Philippines Inc.
06.2016 - 11.2016
- Taking outbound and inbound sales calls
- Responsible in targeting every month’s sales metrics
- Mobile, wireless mobile, cable and satellite cable.
Teleservice Specialist
Pro Act Telemarketing
01.2015 - 02.2016
- Taking outbound calls to every potential investor worldwide
- Responsible to meet the required numbers every month.
Sales Person
Riviera Mercantile Systems Inc.
06.2014 - 12.2014
- Assisting customers on their orders
- Attending to the customers’ needs
- Responsible in meeting every month's target sales.
Education
Bachelor of Mass Communication, Tertiary -
Universidad de Manila
01.2009 - 04.2012
Secondary - undefined
Florentino Torres High School
01.2005 - 04.2009
Elementary - undefined
Gen. Vicente Lim Elementary School
01.2004 - 04.2005
Skills
- Capacity Planning
- Forecasting Expertise
- Data Collection & Research
- Resolving Issues
Language Dialect
English/Tagalog
Personal Information
- Date of Birth: 10/14/92
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
References
- Madilain Mayordo, Senior Engagement Manager
- Marvin Sura,
Timeline
Workforce Real Time Analyst
Startek
05.2023 - 03.2024
Customer Service Representative
Startek
06.2020 - 05.2023
Technical Support Representative
Inspiro (formerly SPICRM)
07.2018 - 01.2019
Employee’s Assistant Officer
Philcare Manpower Services
01.2017 - 03.2018
Customer Relationship Marketing Representative
24/7 Customer Philippines Inc.
06.2016 - 11.2016
Teleservice Specialist
Pro Act Telemarketing
01.2015 - 02.2016
Sales Person
Riviera Mercantile Systems Inc.
06.2014 - 12.2014
Bachelor of Mass Communication, Tertiary -
Universidad de Manila
01.2009 - 04.2012
Secondary - undefined
Florentino Torres High School
01.2005 - 04.2009
Elementary - undefined
Gen. Vicente Lim Elementary School
01.2004 - 04.2005
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