DANICA VILLAMOR BONIAO
CUSTOMER SERVICE REPRESENTATIVE
Tagbilaran City
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
01.2023 - 05.2024
- Assist customer’s concern
- Prioritize customers’ issues about their orders and trips and able to resolve it
- Assist customers with their accounts and payments
AU PAIR/NANNY in Europe (CULTURAL EXCHANGE)
02.2019 - 07.2022
- Work as a full-time nanny
- Baby sitter, drop off kids to school, light household chores, cooking, vacuuming, moping tidying up, washing clothes, dishwasher.
- Manage afterschool schedule and take the children to extracurricular activities.
- Travel to 6 countries in Europe and able to explore their tourist attractions, food, language, and culture.
ADMINISTRATIVE STAFF
07.2018 - 01.2019
- Updates job vacancies
- Conduct local and overseas job fair
- Assist passport caravan, email management, and data entry
ASSISTANT INSTRUCTOR MATH & READING
12.2016 - 03.2018
- Assisting students with their daily assignments/worksheets
- Records students progress
- Observing student's study habits
Education
Bachelor of Science - Psychology
University of Bohol
03.2016
High School Graduate - undefined
Dr. Cecilio Putong National High School
03.2011
Primary Graduate - undefined
City East Elementary School
03.2008
Skills
Customer Service Skills
Time Management
Genuine Work Ethics
Can work under pressure
Well-driven
Computer Literate
Group Facilitating
Communication Skills
Healthcare Services
Adaptability and flexibility
Data entry
Live chat support
ACTIVITIES / TRAINING
- Technical Education and Skills Development Authority Scholar April 23, 2025 - September 2025
- Educational Credential Assessment for IRCC April 15, 2021
- Job Start – Life Skills Training April 11-22, 2016
- Alternative Violence Project June 20-21, 2015
- Peer Facilitators Training Seminar July 2013- 2016
- Civic Welfare Training Service March 16, 2013
Timeline
CUSTOMER SERVICE REPRESENTATIVE
01.2023 - 05.2024
AU PAIR/NANNY in Europe (CULTURAL EXCHANGE)
02.2019 - 07.2022
ADMINISTRATIVE STAFF
07.2018 - 01.2019
ASSISTANT INSTRUCTOR MATH & READING
12.2016 - 03.2018
High School Graduate - undefined
Dr. Cecilio Putong National High School
Primary Graduate - undefined
City East Elementary School
Bachelor of Science - Psychology
University of Bohol