Danica Tallo
191-A Hipodromo Cebu City, Cebu
Summary
Dynamic professional with a proven track record at TechMahindra, adept in human resources coordination and call management. Skilled in leveraging empathy and critical thinking to enhance customer satisfaction and employee relations. Demonstrated success in reducing call waiting times and resolving high-stress situations, contributing to increased loyalty and operational efficiency.
Overview
7
7
years of professional experience
Work History
Human Resources
TechMahindra
11.2023 - 02.2025
- Collaborated with human resources departments to ensure compliance with employee policies during relocations.
- Served as a liaison between employees and human resources department regarding benefits administration or other HR-related matters.
- Kept abreast of industry trends and best practices in human resources management, applying new techniques where appropriate.
Support Ambassador
TDCX
03.2025 - 12.2025
- Helping guest and Host via email/phone with booking issues, policy questions, and general support.
- Assisting users set up accounts, understand policies (like cancellations), and optimize listings.
- Helping with listing optimization, managing calendars, resolving amenity disputes and ensuring Host and Guest meet standards.
- Organized events to foster engagement and build relationships with target audiences.
- Collaborated with marketing team to align promotional strategies with community interests.
Customer Service Representative
TechMahindra
11.2020 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Telephone Operator
Waterfront Hotel and Casino Cebu
04.2019 - 09.2019
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
Education
Bachelor Of Science - Hotel And Restaurant Management
University of Cebu
Cebu City Philippines04.2018
Skills
- Human resources standards
- Human resources coordination
- Use of multimedia resources
- Online resources utilization
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Call management
- Assertiveness
- Typing skills
- Empathy and patience
- Clear communication
Timeline
Support Ambassador
TDCX
03.2025 - 12.2025
Human Resources
TechMahindra
11.2023 - 02.2025
Customer Service Representative
TechMahindra
11.2020 - 11.2023
Telephone Operator
Waterfront Hotel and Casino Cebu
04.2019 - 09.2019
Bachelor Of Science - Hotel And Restaurant Management
University of Cebu