DANICA ROSE BIHAY
Taguig City
Summary
I'm a 24-year-old professional with a versatile background in sales, marketing, and customer service, having started my career at 18. My key strengths include self-reliance and adaptability-I excel both independently and as part of a team. I readily embrace change, am eager to learn, and driven by goals. I am open to challenges and committed to personal and professional growth.
Overview
5
5
years of professional experience
Work History
E-commerce Coordinator
Seafolly
Sydney
10.2024 - 12.2024
- Respond promptly to resolve customer inquiries or issues regarding order status, product information, shipping details, returns, customer accounts, payment methods, and more.
- Also assigned the task of product listing, making sure that the stock, inventory, and photo of the product are updated from time to time.
Lead Generation
Premier Producers Group
Indiana
08.2024 - 12.2024
- Doing outbound calls to locate clients that we can transfer to our sales agent.
- Sales negotiation with the customer, assisting them if they have questions about their life insurance.
- Set up a call appointment with prospective new clients and our specialist to discuss types of life insurance plans.
Financial Specialist - Shopify Guru - SME
TaskUs Phoenix
02.2022 - 08.2024
- One year of experience as a Financial Advisor, focusing on payroll and customer financial concerns.
- Transitioned to e-commerce as a Shopify support advisor, assisting businesses in achieving growth and success.
- I was promoted as a Subject Matter Expert, enhancing my technical, marketing, and leadership skills by supporting a larger team of agents who assist Shopify merchants.
Online Advertising Specialist
TDCX Philippines
01.2021 - 01.2022
- Qualify client businesses to develop digital marketing campaigns, specializing in Google Ads.
- Providing assistance, insights, and feedback to optimize campaigns, and achieve business success.
Sales Ambassador - Customer Service
Concentrix
Makati
01.2020 - 01.2021
- Responsible for handling inbound calls and providing customer assistance, including order placement and resolving inquiries.
- Skilled in upselling by evaluating customer needs, demand, and seasonal factors
Education
High School Diploma -
AMA Makati Colleges
Makati City05-2017
Some College (No Degree) - BS Psychology
Rizal Technological University
Mandaluyong CitySkills
- Leadership Skills
- Lead Generation
- Virtual Assistance
- E-commerce Specialist
- Communication Skills
- Customer Service
- Critical thinking
- Problem-solving
- Multitasking
References
- Tristar Joy Santos, 09064141550, stan.santos@taskus.com, Team Leader
- Jade Baya, 09270131812, jade.baya@taskus.com, Mentor - Co-SME
Timeline
E-commerce Coordinator
Seafolly
10.2024 - 12.2024
Lead Generation
Premier Producers Group
08.2024 - 12.2024
Financial Specialist - Shopify Guru - SME
TaskUs Phoenix
02.2022 - 08.2024
Online Advertising Specialist
TDCX Philippines
01.2021 - 01.2022
Sales Ambassador - Customer Service
Concentrix
01.2020 - 01.2021
High School Diploma -
AMA Makati Colleges
Some College (No Degree) - BS Psychology
Rizal Technological University
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