Summary
Overview
Work History
Education
Skills
Completion Awards
Knowledge Skills Traits
Personal Information
Emergency Contact
References
Timeline
Generic
DANICA PRADEZ

DANICA PRADEZ

Virtual Assistant
Lipa City

Summary

Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.

Overview

3
3
years of professional experience

Work History

Client Manager

AmzFlash
05.2023 - 12.2023


  • Track Orders, Account health, Number of Sales, Checking Inventory
  • Receives outbound and inbound calls for potential meetings
  • Reach out to third party sellers for order updates.
  • Spearheaded initiatives aimed at improving overall client satisfaction, resulting in increased retention rates and positive referrals from existing customers.
  • Worked closely with the marketing team to develop targeted campaigns, driving awareness of services offered and generating new leads for the sales pipeline.
  • Facilitated successful contract negotiations, securing favorable terms for both parties while maintaining strong relationships with clients.
  • Conducted in-depth market research to inform business decisions and drive strategic planning for clients.
  • Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
  • Provided comprehensive reports on account performance, offering insight into areas of improvement and potential growth opportunities.
  • Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.

Call Center Agent (Telco Account)

ValorGlobal
11.2022 - 04.2023
  • Handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need
  • Conduct research to provide answers for customers to resolve their issues.
  • Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
  • Boosted client retention rates by providing exceptional customer service and building rapport with callers.
  • Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
  • Addressed customer account discrepancies and concerns.

Store Manager/Client Manager

Pillar sales
10.2020 - 06.2022
  • Track Orders, Account health, Number of Sales, Checking Inventory, Listing new possible products, Approving possible products for listing
  • Receives inbound calls and perform outbound calls for potential
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Education

Bachelor of Science - Secondary Education

Nueva Vizcaya State University
Bambang, Nueva Vizcaya
04.2001 -

Skills

  • Problem-solving abilities
  • Strategy Development
  • Product Knowledge
  • Microsoft Outlook
  • Customer Service
  • Client Relations
  • Microsoft Excel
  • Data Collection
  • Spreadsheets

Completion Awards

  • Certificate of Completion for T-Mobile training for High Risk Collections
  • Certificate of Appreciation for Best in C2 navigation
  • Certificate of Appreciation for eager beaver
  • Certificate of Appreciation for complete attendance
  • Well Done Award for providing excellent calls

Knowledge Skills Traits

  • Computer Literate
  • Microsoft
  • Word Document
  • Excel Worksheet
  • Publisher Documents
  • Powerpoint Presentations


  • Good in handling Customer Service
  • Microsoft Teams
  • Whatsapp
  • Outlook
  • Slack
  • Skype



  • Trustworthy
  • Competent
  • Flexible and hardworking

Personal Information

  • Age: 25
  • Date of Birth: 10/16/98
  • Marital Status: Single
  • Religion: Roman Catholic

Emergency Contact

Engr. Donna Faye P. Pablo, Sister, 09351927120

References

  • Mr. Foysal Ahamed, Team leader of AmzFlash, foysal.gw@gmail.com
  • Mr. Dillon Stanger, CEO of Pillar Sales, dillon.stanger@pillarsales.com
  • Mrs. Sendy Montoya, Trainor, Valor Global, 09458322503

Timeline

Client Manager

AmzFlash
05.2023 - 12.2023

Call Center Agent (Telco Account)

ValorGlobal
11.2022 - 04.2023

Store Manager/Client Manager

Pillar sales
10.2020 - 06.2022

Bachelor of Science - Secondary Education

Nueva Vizcaya State University
04.2001 -

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DANICA PRADEZVirtual Assistant