Danica Pedro

• Responded to customer requests for products, services, and company information.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Investigated and resolved customer inquiries and complaints quickly.
• Educated customers about billing, payment processing and support policies and procedures.

• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

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• Manage patient records and ensure that all information is accurate and up-to-date.
• Address patient inquiries about insurance services, procedures and policies.
• Provide information about insurance coverage, billing inquiries and handle payment dispute.
• Ensure all patient information is handled in compliance with HIPPA and other privacy regulations.
• Assist patient with understanding their healthcare options and rights.