Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Danica Ofril

Danica Ofril

Manila

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

Trainer

Support Services Group
08.2023 - Current
  • Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
  • Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.

CUSTOMER CARE REPRESENTATIVE / HEALTHCARE

Continuum Global Solution
06.2022 - 11.2022
  • Provide the right amount of the medical expenses
  • To help the customers identify the cheaper medication.

CUSTOMER SERVICE REPRESENTATIVE / EMAIL SUPPORT

Inspiro Relia Inc.
09.2019 - 02.2020
  • Provide the customers of an organization with guidance and information
  • Place an order for the customer.

TECHNICAL SUPPORT REPRESENTATIVE (call center agent)

SYKES
12.2016 - 07.2019
  • Research required information using available resources
  • Follow standard processes and procedures
  • Identify and escalate priority issues per Client specifications
  • Accurately process and record call transactions using a computer and designated tracking software
  • Organize ideas and communicate oral messages appropriate to listeners and situations

SERVICE CREW/CASHIER

McDonalds
08.2014 - 12.2016
  • Serving customer as a primary purpose and number one goal
  • Preparing food at the front counter helping customers through the ordering process
  • Providing customers with a quick and accurate service and show sensitivity to their individual needs
  • As a crew, having a duty in cash registry, assisting orders in deliveries and giving an all-out service to all customers.

Education

01.2014 - 04.2016

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01.2014 - 04.2016

Skills

    Knows how to handle POS machine

    Familiar with computer software such as Microsoft words, excel and power point presentation

    Customer service oriented

    Skilled in operating cash register / drawer and receive payment from customer

    Effective Listening skills

    Knowledge of customer service principles and practices

    Demonstrated proficiency in typing and grammar

Personal Information

  • Height: 5'1
  • Citizenship: Filipino
  • Date of Birth: 03/05/95
  • Marital Status: Married
  • Religion: Roman Catholic

Timeline

Trainer

Support Services Group
08.2023 - Current

CUSTOMER CARE REPRESENTATIVE / HEALTHCARE

Continuum Global Solution
06.2022 - 11.2022

CUSTOMER SERVICE REPRESENTATIVE / EMAIL SUPPORT

Inspiro Relia Inc.
09.2019 - 02.2020

TECHNICAL SUPPORT REPRESENTATIVE (call center agent)

SYKES
12.2016 - 07.2019

SERVICE CREW/CASHIER

McDonalds
08.2014 - 12.2016

01.2014 - 04.2016

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01.2014 - 04.2016

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Danica Ofril