DANICA LINGA
Mabalacat City, Pampanga,Philippines
Summary
Customer service and logistics professional with 10+ years of experience supporting customer operations, international logistics, freight coordination, shipment monitoring, and corporate processes. Experienced in handling time-sensitive shipments, coordinating with customers and internal teams, resolving shipment concerns, and maintaining accurate documentation. Recognized for strong communication, organization, attention to detail, and the ability to manage multiple priorities in fast-paced environments. Seeking a Logistics Coordinator role where these skills can support efficient and reliable operations.
Overview
13
13
years of professional experience
Work History
Customer Care Representative
UPS International Inc.
Clarkfield, Pampanga, Philippines
07.2018 - 04.2026
- Communicated with customers, internal teams, and operations to investigate and resolve shipment issues.
- Resolved freight-related concerns and time-sensitive shipments, ensuring accuracy and adherence to service requirements.
- Provided shipment updates and coordinated appropriate actions to help ensure service commitments were met.
- Juggled multiple customer and shipment concerns simultaneously, ensuring meticulous attention to detail.
- Coordinated and monitored international shipments and customer requests from inquiry through resolution.
Customer Service Representative
Sutherland Global Services
Clarkfield, Pampanga, Philippines
04.2013 - 02.2016
- Resolved customer inquiries and concerns related to billing, technical issues, and account requests, ensuring timely responses.
- Facilitated customer assistance through effective communication, issue resolution, and follow-up to improve overall service experience.
- Managed multiple customer interactions in a fast-paced environment while maintaining service quality.
- Delivered customer service and support across various processes to enhance customer satisfaction.
- Maintained accurate documentation and followed established policies and procedures.
Education
Fundamentals in Culinary Arts
Int'l School For Culinary Arts & Hotel Mgmt
Angeles City, Pampanga Philippines01-2024
Bachelor of Science in Education - English
Holy Angel University
Angeles City, Pampanga Philippines01-2013
Skills
- Logistics Management
- Logistics Coordination
- Customer Service
- Problem Solving
- Time Management
- Data Entry & Documentation
- Multitasking
- Policy adherence
- Microsoft Office
- Communication Skills
- Team coordination
- Difficult customer handling
Timeline
Customer Care Representative
UPS International Inc.
07.2018 - 04.2026
Customer Service Representative
Sutherland Global Services
04.2013 - 02.2016
Fundamentals in Culinary Arts
Int'l School For Culinary Arts & Hotel Mgmt
Bachelor of Science in Education - English
Holy Angel University