Danica Joy M Dela Cruz
Aurora Zamboanga Del Sur,Philippines
Summary
Possess strong communication and interpersonal skills, with knack for building rapport with clients. Skilled in problem-solving and adapting to various situations, ensuring customer satisfaction. Eager to apply persuasive techniques and enthusiasm to drive sales and achieve targets. Can work under pressure and willingness to learn and adapt on new things.
Overview
1
1
Language
2
2
years of professional experience
Work History
Sales Agent
Freelance
04.2024 - 08.2026
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Actively listened to customers to fully understand requests and address concerns.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Built and maintained courteous and effective working relationships.
- Identified issues, analysed information and provided solutions to problems.
- Thrived in high-pressure environments, managing multiple tasks simultaneously. and willingness to learn.
Education
Bachelor of Science - BSBA- Marketing Management
Aurora Pioneer Memorial College
Aurora Zamboanga Del Sur 2023 - 2027
Skills
- Sales and marketing
- Sales planning
- Market analysis
- Client relationship management
- Customer engagement
- Problem resolution
- Active listening
- Computer literate
Languages
English
Upper Intermediate
B2
Timeline
Sales Agent
Freelance
04.2024 - 08.2026
Bachelor of Science - BSBA- Marketing Management
Aurora Pioneer Memorial College
2023 - 2027