Danica Bocalig
Supervisor
Pasig City
Summary
Dynamic operations supervisor with a proven track record at Convey Health Solutions, excelling in process improvement and team leadership. Skilled in enhancing customer service experiences and training staff, I foster loyalty and drive efficiency, ensuring high-quality outcomes and a motivated workforce.
Overview
9
9
years of professional experience
Work History
Supervisor
Convey Health Solutions
12.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Member Service Representative
Convey Health Solutions
08.2021 - 11.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
Customer Service Representative
Sequential Technology International
07.2017 - 07.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Secondary Education Major in English -
Institute of Creative Computer Technology Colleges
Cainta, RizalSkills
Operations management
Process improvement
Customer service
Training and mentoring
Timeline
Supervisor
Convey Health Solutions
12.2022 - Current
Member Service Representative
Convey Health Solutions
08.2021 - 11.2022
Customer Service Representative
Sequential Technology International
07.2017 - 07.2021
Bachelor of Secondary Education Major in English -
Institute of Creative Computer Technology Colleges